Waiting List Officer (Endoscopy) - Fixed Term 12 Months

Royal Berkshire NHS Foundation Trust

This job is now closed

Job summary

Band 4 Waiting List Officer (Endoscopy)

This is a fixed-term post for 12 months.

An exciting opportunity has arisen for a Waiting List Officer to join the Endoscopy team.

The successful applicant will be responsible for booking all Endoscopic procedures across our sites. This will require excellent communication with the Trust's Multidisciplinary Team, Consultants, and all supporting members of staff.

You will require a great understanding of the 18 week and 2ww rules, as well as the 31 and 62 day targets that we strive to deliver.

Main duties of the job

We are looking for a driven individual who enjoys a fast-paced environment and can work well under pressure; the ability to prioritise and multi-task are key components of the job.

You will need excellent administration and customer service skills, be a team player and provide expertise in the proactive management of the patient pathways.

Previous work within a medical setting is an advantage.

A strong working knowledge of Microsoft Office is essential.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Date posted

12 December 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

193-5739686PCG-A

Job locations

Royal Berkshire Hospital

London Road

Reading

RG1 5AN

Job description

Job responsibilities

The post holder will be a member of a professional team that provides comprehensive, high quality inpatient and day case waiting list management services for the Trust.

Main duties include:

Adding/Removing/Dating patients on to the Patient Management System and electronic diaries ensuring patients are booked in compliance with the Patient Access Policy.
Communicating with patients and carers to arrange/modify/cancel appointments and informing relevant hospital staff to ensure efficient use of facilities.
The post holder will specialise in one waiting list area but must be able to manage a variety of others.
To identify and resolve potential breach situations.
To ensure efficient and optimal list utilisation to maximise service potential and delivery to patients

Please refer to the attached Job Description & Person Specification for further details.

Job description

Job responsibilities

The post holder will be a member of a professional team that provides comprehensive, high quality inpatient and day case waiting list management services for the Trust.

Main duties include:

Adding/Removing/Dating patients on to the Patient Management System and electronic diaries ensuring patients are booked in compliance with the Patient Access Policy.
Communicating with patients and carers to arrange/modify/cancel appointments and informing relevant hospital staff to ensure efficient use of facilities.
The post holder will specialise in one waiting list area but must be able to manage a variety of others.
To identify and resolve potential breach situations.
To ensure efficient and optimal list utilisation to maximise service potential and delivery to patients

Please refer to the attached Job Description & Person Specification for further details.

Person Specification

Education/Qualifications

Essential

Good education to GCSE standard or equivalent experience

Experience

Essential

Experience of working in a hospital or busy office environment
Experience of working in a surgical area

Person Specification

Education/Qualifications

Essential

Good education to GCSE standard or equivalent experience

Experience

Essential

Experience of working in a hospital or busy office environment
Experience of working in a surgical area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.