Job summary
PLEASE NOTE: INTERNAL APPLICANTS ONLY
Band 6 Patient Pathway Manager (Clinical Administration Team 3 - General Surgery)
General surgery is made up of four surgical specialties with 15 consultants and a large number of middle and junior grades.
The admin team has 20 staff including the service manager.
The PPM role is a rewarding but challenging position in a high performing CAT team.
Main duties of the job
Applicants for this role need to be confident leaders with experience leading a successful team.
Success in this role requires emotional intelligence and great communication skills.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description
Job responsibilities
To support the Directorate Senior Management Team (Clinical Director, Matron, Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
The Manager will provide senior support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
The Patient Pathway Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder leads the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The Manager will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered.
The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets.
The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.
Please refer to the attached Job Description & Person Specification for further details.
Job description
Job responsibilities
To support the Directorate Senior Management Team (Clinical Director, Matron, Directorate Manager) in the efficient and effective operational management of your respective service/s in order to deliver continually improving, high quality patient care.
The Manager will provide senior support and expert knowledge to the team of patient pathway coordinators and associated roles within the admin team.
The Patient Pathway Manager has delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
The post holder leads the delivery of the daily operational business of the designated service area as well as contributing to the development and implementation of strategic plans.
The Manager will oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered.
The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets.
The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Manager.
Please refer to the attached Job Description & Person Specification for further details.
Person Specification
Education/Qualifications
Essential
- Educated to degree or equivalent experience/qualification
Experience
Essential
- Supervisory experience of administrative staff
- Trouble shooting EPR issues
- Knowledge of CAT patient pathways
- Thorough knowledge of healthcare administrative systems and processes
Person Specification
Education/Qualifications
Essential
- Educated to degree or equivalent experience/qualification
Experience
Essential
- Supervisory experience of administrative staff
- Trouble shooting EPR issues
- Knowledge of CAT patient pathways
- Thorough knowledge of healthcare administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
