Job summary
The Domestic Service Manager is responsible for providing efficient and effective leadership and management to the facilities service's teams (Trust Domestic Services and the Food and Beverage ward-based Teams) to enable the delivery of a high-quality service to our patients, visitors and staff.
To directly manage the zone management team which consists of Assistant Domestic Service Manager and Domestic Services Supervisor on a daily basis to ensure delivery of an efficient and effective, value for money, customer focused ward based environmental decontamination, general cleaning and ward-based nutrition and hydration service.
Main duties of the job
To be responsible for the delivery of an efficient and effective environmental (cleaning) and food and beverage (catering) service provision within a specified area (Zone).
Responsible for the effective planning of operational systems to ensure the workforce is flexible and efficient to meet the needs of the service e.g staff rosters, work schedules, work instructions and internal processes and procedures.
To ensure working practices adhere to the National Standards of Cleanliness 2021, and in line with the National Standards of Cleanliness 2021 be responsible for the efficacy standards/audits within responsibility area/zone.
Have an awareness of the NHS Food Review (October 2020) recommendations and contribute to the implementation of programmes as necessary.
Assist in the development and review of policy and standard operating procedures for cleaning and catering services and assist in their implementation.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
If you wish to discuss the role further, then please contact Jane Howden, Deputy Head of Domestic Services on the information below.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
If you wish to discuss the role further, then please contact Jane Howden, Deputy Head of Domestic Services on the information below.
Person Specification
Qualifications
Essential
- 1st Degree or equivalent combination of training, short courses and experience
- Food Safety Level 3
- Management qualification (academic level 5) e.g. ILM level 3
- Evidence of continued professional development
Desirable
- Formal training on Microsoft packages or equivalent experience
- Food Safety Level 4
Experience
Essential
- Previous experience of staff management/supervision
- Ability to prioritise workload and deal with competing priorities in a busy working environment
- Proven ability to problem solve, analyse and manage change in a complex organisation
- Experience of supporting the implementation of strategy and policy in a complex organisation
- Evidence of adopting strategic priorities into practice
- Experience of managing change within own responsibility area
- Evidence of managing challenging behaviour
Desirable
- Competent in the use of Microsoft office packages
- Evidence of effective partnership working on a local/regional level
Skills
Essential
- Knowledge of the National Standards of Cleanliness 2021 and the NHS Food review (October 2020)
- An understanding of financial management including budgets and expenditure.
- Knowledge of audit and quality assurance frameworks
- Well-developed interpersonal skills with the ability to communicate, influence and motivate effectively
- Excellent time management skills and experience of working to deadlines
- Ability to motivate, negotiate influence and support staff
- Clear understanding of confidentiality and its application in the role
Personal Qualities
Essential
- Able to work autonomously with appropriate decision making skills
- Flexible to meet the needs of the service, team player with leadership qualities
- Willingness to actively contribute to continuous service development
Person Specification
Qualifications
Essential
- 1st Degree or equivalent combination of training, short courses and experience
- Food Safety Level 3
- Management qualification (academic level 5) e.g. ILM level 3
- Evidence of continued professional development
Desirable
- Formal training on Microsoft packages or equivalent experience
- Food Safety Level 4
Experience
Essential
- Previous experience of staff management/supervision
- Ability to prioritise workload and deal with competing priorities in a busy working environment
- Proven ability to problem solve, analyse and manage change in a complex organisation
- Experience of supporting the implementation of strategy and policy in a complex organisation
- Evidence of adopting strategic priorities into practice
- Experience of managing change within own responsibility area
- Evidence of managing challenging behaviour
Desirable
- Competent in the use of Microsoft office packages
- Evidence of effective partnership working on a local/regional level
Skills
Essential
- Knowledge of the National Standards of Cleanliness 2021 and the NHS Food review (October 2020)
- An understanding of financial management including budgets and expenditure.
- Knowledge of audit and quality assurance frameworks
- Well-developed interpersonal skills with the ability to communicate, influence and motivate effectively
- Excellent time management skills and experience of working to deadlines
- Ability to motivate, negotiate influence and support staff
- Clear understanding of confidentiality and its application in the role
Personal Qualities
Essential
- Able to work autonomously with appropriate decision making skills
- Flexible to meet the needs of the service, team player with leadership qualities
- Willingness to actively contribute to continuous service development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
