Job summary
We are looking for a highly organised and proactive Admin Assistant to join our Integrated Community Care Directorate. In this pivotal role, you will provide essential support to our Assessment Team within Active Recovery, ensuring smooth operations while delivering outstanding service to patients, carers, and colleagues.
This is a fantastic opportunity for someone with administrative experience to contribute to the continuous improvement of our administrative services. The ideal candidate will be adaptable, resourceful, and customer-focused, thriving in a fast-paced environment where no two days are the same.
While prior experience in a healthcare or hospital setting is beneficial, it is not essential. If you are a motivated professional with strong organisational skills, a positive attitude, and a passion for making a difference, we'd love to hear from you.
Join us in a rewarding role where your contributions directly enhance the efficiency and quality of care within our directorate.
Main duties of the job
This is a vital role within our Integrated Community Care Directorate by providing essential support to the Assessment Team within Active Recovery. Our roles are diverse, fast-paced, and rewarding, offering the opportunity to make a real difference to patient outcomes. Your day-to-day responsibilities will include:
Prioritise and organise own day-to-day work schedule, completing work within agreed timescales.
Exercise discretion and maintain a high standard of confidentiality, communication and interpersonal skills including telephone enquiries.
Maintain staff employment records and ensure any changes in an employees' details are included in their personal file.
While previous administration experience would be beneficial, we are primarily seeking individuals with a genuine passion for working in healthcare and a proactive, "can-do" attitude, with strong communication skills to effectively support the Senior Leadership Team.
The successful candidate will join a friendly, supportive, and collaborative team that values the contributions of all staff.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE in English and Mathematics at grade C/4 or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II in Word Processing or equivalent
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of working in a public facing role.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Experience of working within a healthcare setting.
Skills
Essential
- Understanding of data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- Previous experience of Patient Systems: SystmOne (area specific software)
Person Specification
Education and Qualifications
Essential
- GCSE in English and Mathematics at grade C/4 or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II in Word Processing or equivalent
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of working in a public facing role.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Experience of working within a healthcare setting.
Skills
Essential
- Understanding of data protection issues and the ability to maintain confidentiality.
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- Previous experience of Patient Systems: SystmOne (area specific software)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
