Job summary
We are seeking an enthusiastic, motivated individual to join our secretarial team within the Trauma & Orthopaedic Service. The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive secretarial service to the medical staff and their teams.
To work collaboratively with the clerical, secretarial and clinical teams to provide an accurate and effective secretarial service to the Trauma & Orthopaedic service. The post holder will work with minimal supervision and be expected to work flexibly as part of a multi-disciplinary team providing a wide range of specific secretarial duties.
Main duties of the job
The successful candidate will be required to provide comprehensive secretarial support to the Clinical and nursing teams.
You will need to have the ability to work both independently and as part of a team whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to have a good standard of education, experience of an office based role, excellent verbal , written communication and typing skills and a clear understanding of patient confidentiality.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE at Grade 4/C in English (or equivalent qualifications) or equivalent experience
- NVQ/RSA or OCR at level 3, or, relevant secretarial, admin and clerical experience that would equate to level 3.
Desirable
Experience
Essential
- Experience of dealing with the public.
- Excellent communication skills, with ability to deal with staff at all levels.
- Previous experience of working in a team.
- Medical Audio typing experience.
- Working knowledge of Microsoft applications.
Desirable
- Previous NHS experience /Public Sector Experience.
- Previous experience using Lorenzo and ICE results
- Customer Care Training.
- Knowledge of Medical Terminology.
Special Skills/Aptitudes
Essential
- Excellent computer skills.
- Ability to follow instructions.
- Methodical person who pays attention to detail.
- Ability to prioritise tasks and work effectively under pressure, prioritising workload to achieve deadlines.
- Understanding of data protection issues and the ability to maintain confidentiality
- Pleasant, tactful and caring manner.
- Good team player with flexible working in line with service needs.
Desirable
- Involvement in service improvement projects and developing new ways of working.
Further Training
Essential
- Willingness to undertake training as required by specific post.
Desirable
- Commitment to continuing personal development.
- Understanding of the 18 week pathways.
Person Specification
Qualifications
Essential
- Educated to GCSE at Grade 4/C in English (or equivalent qualifications) or equivalent experience
- NVQ/RSA or OCR at level 3, or, relevant secretarial, admin and clerical experience that would equate to level 3.
Desirable
Experience
Essential
- Experience of dealing with the public.
- Excellent communication skills, with ability to deal with staff at all levels.
- Previous experience of working in a team.
- Medical Audio typing experience.
- Working knowledge of Microsoft applications.
Desirable
- Previous NHS experience /Public Sector Experience.
- Previous experience using Lorenzo and ICE results
- Customer Care Training.
- Knowledge of Medical Terminology.
Special Skills/Aptitudes
Essential
- Excellent computer skills.
- Ability to follow instructions.
- Methodical person who pays attention to detail.
- Ability to prioritise tasks and work effectively under pressure, prioritising workload to achieve deadlines.
- Understanding of data protection issues and the ability to maintain confidentiality
- Pleasant, tactful and caring manner.
- Good team player with flexible working in line with service needs.
Desirable
- Involvement in service improvement projects and developing new ways of working.
Further Training
Essential
- Willingness to undertake training as required by specific post.
Desirable
- Commitment to continuing personal development.
- Understanding of the 18 week pathways.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
