Job summary
The OSCCA Service Manager is a key role within the Operational Management Team. The post holder will be responsible for the operational delivery of the Directorate, ensuring the effective implementation of both national and local strategies and the achievement of service objectives/targets, including the national requirements for cancer wait times and timely access to treatment (RTT).
The Service Manager provides support to the Deputy Operations Director, Operations Director, Clinical Leads and Clinical Director to define a service strategy and to deliver the operational plan for the Care Group.
The Service Manager will play a crucial role in ensuring that the needs of the Directorate are reflected in corporate plans, while at the same time growing awareness within the Directorate of national and local planning requirements.
The post holder will have overall responsibility for the administration teams.
If you are a proven leader with a strong track record of service management and you would relish the opportunity to make a difference to the patient experience, this could be the opportunity you've been waiting for!
Main duties of the job
Lead and manage the services in partnership with the Lead Clinicians and Matrons whilst sustaining effective working relationships with the consultant medical staff, and senior nursing team.
Ensure that the operational and financial requirements of the service/s are effectively managed and co-ordinated.
Develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual, financial and performance targets are met.
Work with the Care Group to coordinate the production of capacity plans and efficiency programmes.
Lead and coordinate the delivery plans for the service/s ensuring that service capacity is well used, and information reporting requirements are met.
Ensure that sound processes are in place to monitor activity, maximise utilisation of resources and meet financial performance targets.
Ensure that frameworks are in place to support continuous improvement and innovation, delivering efficient and effective care pathways which improve patient outcomes and minimise hospital stay.
Deliver clinical administrative services to a high standard, so that outpatient services, inpatient scheduling, and waiting list management support the safe, efficient, and effective provision of the clinical services.
Develop partnerships with colleagues in other STHFT service/s and Primary Care to improve patient access to services. Produce Business Cases for Service Developments and Capital Projects as required.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This is an amazing opportunity for an experienced, proven leader to join the OSCCA Directorate Team as our Service Manager. This high-paced, challenging role is responsible for the overall performance of the administration functions and processes, ultimately providing excellent service to our patients. The postholder will lead the effective utilisation of clinical resources across theatres, outpatients, and on-call rotas, and implement service developments to both maximize capacity and manage demand, with the scope and remit to make a real difference to patient care.
As the lead member of the Directorate administrative function, the postholder will be welcomed into an established team and take on the leadership and management responsibility of our administrative staff. This varied role, with significant levels of responsibility, will play a key role in defining the strategy and future direction of the OSCCA Directorate.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Relevant Degree in Management/Healthcare or significant experience of operational management within the NHS
Desirable
Experience
Essential
- Experience of managing clinical services in an acute setting gnetting
- Experience and knowledge of service demand and capacity planning exercises
- Detailed knowledge of the national NHS agenda
- Experience of patient targets including waiting list management, clinical services, commissioning, service planning etc.
- Experience of staff management
- Extensive knowledge and experience of a full range of HR processes and policies
- Experience of managing large budgets and contracts
- Proven ability to analyse and interpret complex and sometimes conflicting guidance and data and produce reports to national standards and tight deadlines
- Project management experience
- Sound negotiator. Influential with credibility in the clinical setting.
- Excellent team management and leadership skills including change management and workforce redesign
Desirable
- Experience of risk issues and management
- Experience of training and disseminating information
- Experience of implementing IT system projects
- Proven ability to manage budgets and contracts within an NHS environment
- Experience of working in operating services
- High levels of IT literacy (e.g. Advanced Excel Training) with demonstrable experience in managing complex software systems and databases
Special Skills/Aptitudes
Essential
- Proven ability to prioritise own and others workload and responsibilities within a pressurised work environment
- Excellent interpersonal and communication skills (written, verbal and presentational) with ability to liaise and collaborate with all levels of staff at Trust and national level m
- Able to handle and resolve conflicts and deal with a diverse range of situations including conflict, hostile and emotive environments
- Understand the importance of staff training/ development and possess excellent coaching and facilitating skills.
- Excellent organisational skills
- Self-motivated and able to work without supervision
- Ability to work as part of a team
Desirable
- Proven experience of representing services at a national level
- Proven experience of communicating effectively with patients, sometimes in distressing circumstances
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Person Specification
Qualifications
Essential
- Relevant Degree in Management/Healthcare or significant experience of operational management within the NHS
Desirable
Experience
Essential
- Experience of managing clinical services in an acute setting gnetting
- Experience and knowledge of service demand and capacity planning exercises
- Detailed knowledge of the national NHS agenda
- Experience of patient targets including waiting list management, clinical services, commissioning, service planning etc.
- Experience of staff management
- Extensive knowledge and experience of a full range of HR processes and policies
- Experience of managing large budgets and contracts
- Proven ability to analyse and interpret complex and sometimes conflicting guidance and data and produce reports to national standards and tight deadlines
- Project management experience
- Sound negotiator. Influential with credibility in the clinical setting.
- Excellent team management and leadership skills including change management and workforce redesign
Desirable
- Experience of risk issues and management
- Experience of training and disseminating information
- Experience of implementing IT system projects
- Proven ability to manage budgets and contracts within an NHS environment
- Experience of working in operating services
- High levels of IT literacy (e.g. Advanced Excel Training) with demonstrable experience in managing complex software systems and databases
Special Skills/Aptitudes
Essential
- Proven ability to prioritise own and others workload and responsibilities within a pressurised work environment
- Excellent interpersonal and communication skills (written, verbal and presentational) with ability to liaise and collaborate with all levels of staff at Trust and national level m
- Able to handle and resolve conflicts and deal with a diverse range of situations including conflict, hostile and emotive environments
- Understand the importance of staff training/ development and possess excellent coaching and facilitating skills.
- Excellent organisational skills
- Self-motivated and able to work without supervision
- Ability to work as part of a team
Desirable
- Proven experience of representing services at a national level
- Proven experience of communicating effectively with patients, sometimes in distressing circumstances
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
