Job summary
Jessop Fertility offers a unique and dedicated service to couples who are experiencing fertility problems. Located in the Jessop Wing, Sheffield, Jessop Fertility is one of the UK's leading assisted conception centres. Our service is led by highly experiences NHS consultants who are experts in the field of infertility and reproductive surgery to ensure patients receive exceptional service with continuity of care.
This is a fantastic opportunity to play a central role in the provision of efficient, high quality and comprehensive administrative service to the Assisted Conception Unit and Jessop Fertility.
We are looking for enthusiastic and organised individual to facilitate the smooth running of the patient journey, ensuring that co-ordinated and streamlined administrative processes are implemented and followed.
Main duties of the job
To coordinate and assist the patient's pathway through the Gynaecology and Reproductive Service to meet and maintain the 18 week targets. Using data collection and validation to monitor and report on clinic activity and utilisation. Working closely with the Service Coordinators to forward plan capacity both urgent and routine, ensuring patients are being treated in clinical priority and waiting time order.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Obstetrics and Gynaecology service at the Jessop Wing hosts a range of services supporting the patients of Sheffield and the wider South Yorkshire region.
Working in a strong multidisciplinary environment you will support the delivery of the Obstetric and Gynaecology service through delivering consistent, high quality processes and procedures that ensure the team provide the best possible service to the patients who access the Obstetrics and Gynaecology service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent demonstrable analytical skills) including English and Maths at Grade C/4 or above
- NVQ Level 3 Administration or Customer Care or equivalent demonstrable experience
- Demonstrable short courses or equivalent experience in report writing, data collation and analysis of results.
Desirable
- Proof of continuous self development
- Diploma-level qualification or equivalent experience
- ECDL
Experience
Essential
- Relevant knowledge and experience of tracking patients through the NHS 18 week pathway
- Significant experience of working within an administrative and clerical role
- A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems/ patient care
- Successful delivery of a job role without close supervision
- Experience of working with databases, managing & processing data.
- A demonstrable understanding of Audit and the importance of quality management systems
- Working closely with senior managers and internal and external stakeholders
- Forward planning, horizon scanning for problems and troubleshooting under pressure
Desirable
- Experience of delivering 1-1 training.
- Experience of Line management responsibility
- Experience of Lorenzo/Ideas or equivalent electronic patient record system
- A demonstrable understanding of contractual arrangements and financial flows.
- Experience in a relevant NHS role
- Experience of working in emotionally challenging situations
- Experience of operational administrative work.
Special Skills/Aptitudes
Essential
- Good organisational and planning skills
- Analytical, a keen eye for detail and a systematic and methodical approach to tasks
- Effective written and verbal communication skills
- Ability to prioritise effectively in order to meet deadlines
- Effective team-working skills
- Competence user of Microsoft office packages
- Good interpersonal skills and the ability to develop relationships
- Proactive and innovative
- Excellent attention to detail
- Flexible to meet the needs of the service
- Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
Desirable
- Ability to handle conflict effectively and minimise escalation
- Demonstrate a tactful understanding when dealing with a variety of situations
Other Factors
Essential
- Experience of maintaining a fast pace of work and delivering to tight deadlines.
- Understanding of patient confidentiality
- Ability to remain calm under pressure
Further Training
Essential
- A willingness to undertake training as required to deliver the duties of the post
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent demonstrable analytical skills) including English and Maths at Grade C/4 or above
- NVQ Level 3 Administration or Customer Care or equivalent demonstrable experience
- Demonstrable short courses or equivalent experience in report writing, data collation and analysis of results.
Desirable
- Proof of continuous self development
- Diploma-level qualification or equivalent experience
- ECDL
Experience
Essential
- Relevant knowledge and experience of tracking patients through the NHS 18 week pathway
- Significant experience of working within an administrative and clerical role
- A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems/ patient care
- Successful delivery of a job role without close supervision
- Experience of working with databases, managing & processing data.
- A demonstrable understanding of Audit and the importance of quality management systems
- Working closely with senior managers and internal and external stakeholders
- Forward planning, horizon scanning for problems and troubleshooting under pressure
Desirable
- Experience of delivering 1-1 training.
- Experience of Line management responsibility
- Experience of Lorenzo/Ideas or equivalent electronic patient record system
- A demonstrable understanding of contractual arrangements and financial flows.
- Experience in a relevant NHS role
- Experience of working in emotionally challenging situations
- Experience of operational administrative work.
Special Skills/Aptitudes
Essential
- Good organisational and planning skills
- Analytical, a keen eye for detail and a systematic and methodical approach to tasks
- Effective written and verbal communication skills
- Ability to prioritise effectively in order to meet deadlines
- Effective team-working skills
- Competence user of Microsoft office packages
- Good interpersonal skills and the ability to develop relationships
- Proactive and innovative
- Excellent attention to detail
- Flexible to meet the needs of the service
- Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
Desirable
- Ability to handle conflict effectively and minimise escalation
- Demonstrate a tactful understanding when dealing with a variety of situations
Other Factors
Essential
- Experience of maintaining a fast pace of work and delivering to tight deadlines.
- Understanding of patient confidentiality
- Ability to remain calm under pressure
Further Training
Essential
- A willingness to undertake training as required to deliver the duties of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
The Assisted Conception Unit - Jessop Wing
Tree Root Walk
Sheffield
S10 2SF
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
