Job summary
The post holder will provide comprehensive reception and administration support to the dental team to assist in the delivery of oral health care to clients who may have learning or physical difficulties, mental health illness, are medically compromised, dependent elderly or have a dental phobia.
Other duties will include receiving and assisting patients and visitors in a professional, courteous, efficient and effective way, projecting a positive and friendly image both in person and via the telephone.
Community & Special Care Dentistry are the main provider of special care dentistry in Sheffield. The service provides dental care in community settings for children and adults who have difficulty accessing dental treatment in general dental practice or who require special care dentistry on a referral basis.
Main duties of the job
- Maintain efficient reception support to a multi-disciplinary dental team, ensuring confidentiality at all times, using own initiative when answering enquiries from the general public, other health care professionals, external sources and other NHS department.
- Receive and make appointments for clients attending the dental clinic using a computerised dental system.
- Assist in the process of referral of clients both into and out of the service.
- Book interpreters and patient transport as required to support treatment needs.
- Charging patients in line with NHS Dental Charges scheme for dental care and completion of the appropriate documentation, ensuring financial balance.
- Undertake clerical duties relating to clinical services including distribution of incoming and outgoing mail, scanning and uploading data/x-rays to clinical records.
- Monitor the 'Was Not Brought' pathway for patients not attending their appointments, following up with clinicians as required to maintain safeguarding standards.
- Provide administrative support to the dental team which may include taking and typing clinic meeting minutes, monitoring spreadsheets to produce information for the services management team, monitor shared mailboxes taking action as required.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 5 GCSEs including Maths and English, grade A - C or equivalent qualification/experience
- NVQ3 in Business Administration or relevant subject (or equivalent qualification/experience).
- Advanced keyboard skills, word processing/ECDL or equivalent IT qualification to include the use of Excel and Databases
Experience
Essential
- Evidence of experience at working at the required level
- Relevant Receptionist/Administrative experience, preferably in an NHS setting
- Proven use of office systems including MS Word, Outlook, and Excel
- Experience of communicating with diverse client groups
- Experience of keeping up to date and accurate information
- Experience of accurate data entry
- Experience of cash management systems
Desirable
- Experience of working in a dental setting and using dental software
Skills & Knowledge
Essential
- The ability to multi-task in a patient facing environment
- Good organisational and prioritisation skills
- Be able to demonstrate an understanding of safeguarding and governance protocols and follow appropriate pathways to ensure patient safety.
- The ability to plan and organise own workload and work autonomously, seeking advice appropriately
- Able to work effectively as part of a team
- Clear understanding of patient confidentiality
- Good attention to detail and high degree of accuracy
Personal Qualitites
Essential
- Excellent communication skills
- Proactive approach to challenges demonstrating a degree of self-motivation
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Ability to deal with situations objectively and with emotional intelligence
- The duties of this post will require travelling throughout the city, the post holder must have the ability to travel between community sites.
Person Specification
Qualifications
Essential
- 5 GCSEs including Maths and English, grade A - C or equivalent qualification/experience
- NVQ3 in Business Administration or relevant subject (or equivalent qualification/experience).
- Advanced keyboard skills, word processing/ECDL or equivalent IT qualification to include the use of Excel and Databases
Experience
Essential
- Evidence of experience at working at the required level
- Relevant Receptionist/Administrative experience, preferably in an NHS setting
- Proven use of office systems including MS Word, Outlook, and Excel
- Experience of communicating with diverse client groups
- Experience of keeping up to date and accurate information
- Experience of accurate data entry
- Experience of cash management systems
Desirable
- Experience of working in a dental setting and using dental software
Skills & Knowledge
Essential
- The ability to multi-task in a patient facing environment
- Good organisational and prioritisation skills
- Be able to demonstrate an understanding of safeguarding and governance protocols and follow appropriate pathways to ensure patient safety.
- The ability to plan and organise own workload and work autonomously, seeking advice appropriately
- Able to work effectively as part of a team
- Clear understanding of patient confidentiality
- Good attention to detail and high degree of accuracy
Personal Qualitites
Essential
- Excellent communication skills
- Proactive approach to challenges demonstrating a degree of self-motivation
- Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
- Ability to deal with situations objectively and with emotional intelligence
- The duties of this post will require travelling throughout the city, the post holder must have the ability to travel between community sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
