Job summary
The post-holder will provide direct support to the ICC Service Management Team through delegated business management responsibilities for allocated services within the Integrated Community Care Directorate.
We are looking for an individual with a strong operational background and a patient-centred approach to improving community healthcare service in Sheffield.
This role will be responsible for the provision of a high-quality administrative support service to clinical and non-clinical colleagues to help maintain efficient and smooth delivery of care to our patients. This will include ensuring that all financial and operational activity and service objectives are achieved within agreed deadlines together with effective day to day support to the management teams.
Main duties of the job
Oversee the management of administrative staff and services in support of the provision of high quality care, teaching and research, within a patient centred environment.
To assist on service continuity and redesign within the Directorate, involving front line staff and patients in delivering effective, efficient and timely services, in a cost effective way.
To assist the Service Manager to ensure that the department delivers financial targets, including balanced budgets, tracking AFE and delivery of P&E targets.
To assist in ensuring the delivery of activity targets in the department, including activity modelling and capacity planning.
To assist on the planning process with the department; to take responsibility for the production of Service Development Bids and Business Cases.
To work with the CCA Business Analyst to ensure that accurate, timely information is available to support delivery of services, teaching and research, as well as the delivery of objectives/targets.
Take a lead on external and internal communication for the department. Ensure that responsive and effective channels of communication are establishes, both within the directorate and with external stake holders. Ensure that staff are informed and engaged with planning/objective setting and receive regular feedback on directorate performance.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Degree (or equivalent experience) and post graduate diploma (or equivalent)
Desirable
- Business Admin or Leadership Qualification
Experience
Essential
- Relevant experience of managing a service including financial, patient access, and performance management.
- Demonstrable staff management experience, establishing clear priorities, delegating effectively, monitoring performance and giving feedback
- Using data to make successful decisions and presenting data to others
- Implementing Trust or Directorate Policies
- Demonstrable experience in delivering change through teams, encouraging them in the development and delivery of plans
- Clear understanding of NHS policy
- Managing information systems
Desirable
- Understanding of NHS Commissioning
- Budget Management
Further Training
Essential
- Experience of using a hospital database such as the Patient Administration System and ensuring data quality
Desirable
- NHS Electronic Booking Service
Skills
Essential
- Effective written and verbal communication skills
- High level of self-motivation, integrity, professionalism and flexibility in approach and attitude
- Ability to work as a member of a team
- Experience to build effective working relationships
- Ability to handle and resolve conflict
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
- Initiative and commitment to openness and honesty
Person Specification
Qualifications
Essential
- Degree (or equivalent experience) and post graduate diploma (or equivalent)
Desirable
- Business Admin or Leadership Qualification
Experience
Essential
- Relevant experience of managing a service including financial, patient access, and performance management.
- Demonstrable staff management experience, establishing clear priorities, delegating effectively, monitoring performance and giving feedback
- Using data to make successful decisions and presenting data to others
- Implementing Trust or Directorate Policies
- Demonstrable experience in delivering change through teams, encouraging them in the development and delivery of plans
- Clear understanding of NHS policy
- Managing information systems
Desirable
- Understanding of NHS Commissioning
- Budget Management
Further Training
Essential
- Experience of using a hospital database such as the Patient Administration System and ensuring data quality
Desirable
- NHS Electronic Booking Service
Skills
Essential
- Effective written and verbal communication skills
- High level of self-motivation, integrity, professionalism and flexibility in approach and attitude
- Ability to work as a member of a team
- Experience to build effective working relationships
- Ability to handle and resolve conflict
- Ability to manage multiple priorities to ensure key operational and performance indicators are met
- Initiative and commitment to openness and honesty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
