Job summary
An exciting opportunity has arisen for a motivated & enthusiastic individual to work as a Governance and Education Facilitator within the Musculoskeletal Care Group at the Northern General Hospital.
The post holder will provide administrative support to the Governance Team and Deputy Nurse Director within MSK, organise the clinical, administrative and clerical systems which support the Governance team and Deputy Nurse Director and work as part of the Education Team sharing workload as necessary including facilitating the training of MSK staff.
Main duties of the job
Provide a comprehensive secretarial and administrative service to the Governance and Education Team.
Prioritise workload, exercise judgement regarding self directed responses and produce a consistently high standard of correspondence.
Arrange meetings, formulate agenda, produce and distribute minutes of meetings including Healthcare Governance Meetings, Staff Meetings, Heads of Department meetings, following up any action points identified at these meetings in a timely manner.
Arrange complaint and public meetings, dealing with issues of a sensitive nature.
Provide the first point of contact for the Deputy Nurse Director and Governance Lead, dealing with initial enquiries, exercising judgement and taking necessary action.
Reply directly to correspondence and telephone calls and draft replies to correspondence.
Effectively manage the diary of the governance lead exercising judgement and prioritising to meet deadlines.
Collating and responding to hazard notices from the Legal and Corporate Department, on behalf of the Deputy Nurse Director and governance team.
Responsibility for receipt and dissemination, to appropriate members of staff, of Trust Policies and Procedures circulated from the Legal & Corporate Departments.
Maintain proactive monitoring systems to monitor and follow up action plans within the MSK care group.
Maintain accurate records, filing system and databases including data entry i.e. PALMS, eRostering and other software packages.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE English Language grade C/4 or above or equivalent experience/ qualifications.
- Basic typing skills /qualification or equivalent experience.
- Good working knowledge of IT systems including Windows, Microsoft Office and Excel databases.
- NVQ Level III in Business Administration or the equivalent level training or experience.
- Excellent communication and willingness to work with patients
Desirable
- Business and Administration qualification
- Competent and trained on Lorenzo
- Competent and trained on use of Datix system
- Competent in use of digital dictation.
- Competent in minute taking.
Experience
Essential
- Experience in arranging and co-ordinating multidisciplinary meetings.
- Ability to manage a caseload to meet both internal and external deadlines.
- Experience of producing and compiling data for management reports.
- Experience working in a clinical/healthcare setting and a willingness to teach others.
- Experience working as a bronze command loggist or willing to undertake this training.
Desirable
- Experience in developing governance reports.
- Relevant experience of working in the NHS.
- Previous medical secretarial experience.
- Understanding of medical terminology.
- Experience of meeting and communicating with members of the public and patients.
- Formulating agendas and producing accurate minutes.
Further Training
Essential
- Knowledge and understanding of Information Governance.
Desirable
- Knowledge of the Trust complaints process / Interlagos training
- Accredited qualification in Health and Safety, Risk Management, or associated topic, or willingness to undertake such training or a qualification.
Special Skills/Aptitudes
Essential
- Excellent communication and customer service skills
- Demonstrate a good understanding of confidentiality and dealing with issues of a sensitive nature.
- Excellent planning and organisation skills.
- Ability to work under own initiative
- Flexible approach to work and adaptable to change
- Ability to communicate at all levels in writing, verbally and face to face
- Ability to work with competing demands
- Enthusiastic, highly motivated and committed to the governance agenda.
Other Factors
Essential
- Understanding of the importance of equality and diversity
- Able to work cross site/ travel to meetings as required
Person Specification
Qualifications
Essential
- GCSE English Language grade C/4 or above or equivalent experience/ qualifications.
- Basic typing skills /qualification or equivalent experience.
- Good working knowledge of IT systems including Windows, Microsoft Office and Excel databases.
- NVQ Level III in Business Administration or the equivalent level training or experience.
- Excellent communication and willingness to work with patients
Desirable
- Business and Administration qualification
- Competent and trained on Lorenzo
- Competent and trained on use of Datix system
- Competent in use of digital dictation.
- Competent in minute taking.
Experience
Essential
- Experience in arranging and co-ordinating multidisciplinary meetings.
- Ability to manage a caseload to meet both internal and external deadlines.
- Experience of producing and compiling data for management reports.
- Experience working in a clinical/healthcare setting and a willingness to teach others.
- Experience working as a bronze command loggist or willing to undertake this training.
Desirable
- Experience in developing governance reports.
- Relevant experience of working in the NHS.
- Previous medical secretarial experience.
- Understanding of medical terminology.
- Experience of meeting and communicating with members of the public and patients.
- Formulating agendas and producing accurate minutes.
Further Training
Essential
- Knowledge and understanding of Information Governance.
Desirable
- Knowledge of the Trust complaints process / Interlagos training
- Accredited qualification in Health and Safety, Risk Management, or associated topic, or willingness to undertake such training or a qualification.
Special Skills/Aptitudes
Essential
- Excellent communication and customer service skills
- Demonstrate a good understanding of confidentiality and dealing with issues of a sensitive nature.
- Excellent planning and organisation skills.
- Ability to work under own initiative
- Flexible approach to work and adaptable to change
- Ability to communicate at all levels in writing, verbally and face to face
- Ability to work with competing demands
- Enthusiastic, highly motivated and committed to the governance agenda.
Other Factors
Essential
- Understanding of the importance of equality and diversity
- Able to work cross site/ travel to meetings as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
