Job summary
An exciting opportunity has arisen for a motivated and well organised individual to join our Clerical Administrative Team in the Musculoskeletal Service at the Northern General Hospital.
The post holder will ensure that designated clinical services are supported by an efficient and effective administrative system, including reception and clerical support.
Also, they will need to provide exceptional reception and clerical support to the Administration Team in MSK in order to deliver a comprehensive and efficient service within a department that covers Diagnostics, Trauma, Outpatient and Elective Surgery.
The post will be based in the Hand Centre and Podiatric Surgery Services
Working Hours/Pattern: Monday and Friday between the hours of 7am - 5pm (depending on shift pattern) and Saturday 8am - 1pm
Main duties of the job
- Provide an efficient reception service, greeting patients, public and all visitors as they arrive,dealing with enquiries promptly, taking action as necessary and directing patients/relativescarers accordingly.
- Provide a comprehensive clerical service to the department, undertaking all relevant work related tasks including retrieval, preparation of notes for clinics and filing of patientinformation/data, arranging transport, booking/cancelling/rescheduling appointments,ensuring utilisation of all clinics, correspondence, photocopying, emailing and answeringtelephone calls efficiently and professionally in line with the organisation's PROUD values.
- Maintain systems and processes to ensure that patient information/data is available at theright time, that they are in the right place, and that they are complete and accurateaccording to the agreed quality standard.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
- Experience and knowledge of 18 week RTT pathway
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Experience of Lorenzo / ICE results / CRIS / Radiology Tracking / ERS / E-Whiteboard
Special Skills/Aptitudes
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Other Factors
Essential
- Ability to undertake moving and handling tasks around the hospital
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent work experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
- Experience and knowledge of 18 week RTT pathway
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Experience of Lorenzo / ICE results / CRIS / Radiology Tracking / ERS / E-Whiteboard
Special Skills/Aptitudes
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Other Factors
Essential
- Ability to undertake moving and handling tasks around the hospital
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
