Job summary
We are looking for a full time/part-time permanent Ward Clerk/Receptionist to support the medical and nursing team in the administration of patient care in the Critical Care Department. The critical care department is based at both the Royal Hallamshire and Northern General hospitals and the team work flexibly in covering the service at both hospitals.
Main duties of the job
As part of the team you would be responsible for the maintenance of patient records, computer data input and general clerical duties. There will also be a responsibility to staff the main reception area of the Critical Care building at NGH. In this role it will be necessary to liaise with other departments throughout the hospital and be responsible for greeting and managing visitors to the units.
Applicants will be educated to GCSE level, including English at grade 4/ C or above (or equivalent) and have significant clerical experience working with the public. The applicant will work effectively as part of a team, demonstrating excellent communication and interpersonal skills and have a high regard for confidentiality.
Previous NHS experience, an NVQ 2 in Business Administration and previous experience with computers and Hospital Administration Systems are desirable.
About us
Critical care in Sheffield Teaching Hospitals NHS Foundation Trust (STHFT) comprises of three units.
- D floor Critical Care at the Northern General Hospital (NGH)
- E floor Critical Care at the Northern General Hospital (NGH)
- Critical Care Department at the Royal Hallamshire Hospital (CC RHH
Critical care is the care provided to patients who require intensive monitoring and / or the support of failing organs. We are a CQC outstanding directorate delivering care to the highest standard. We have a highly motivated MDT who continually strives to ensure our service meets the needs of our patients.
The Critical Care units admit around 3000 patients per year. The Ward Clerk team is a small team who work flexibly across both sites to cover the service needs.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
Desirable
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Person Specification
Education and Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience.
Desirable
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role.
Desirable
- Relevant experience within the NHS
Skills and Knowledge
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Further Training
Essential
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
