Job summary
An exciting opportunity has arisen within the General Surgery team for a Secretarial and Cancer Team Manager.
Are you a highly motivated, proactive individual with a keen eye for detail? If so, then this could be the perfect opportunity for you! You will be driven to deliver great patient care to every patient, every day. There will be multiple development opportunities for the successful candidate.
The post holder will provide the Directorate with a full, efficient and effective medical secretarial and cancer pathway management, standardising, as far as is practicable, processes, formats and procedures across the Directorate.
Articulate and highly organised with excellent IT and reporting skills, and meticulous attention to detail, you will work closely with the Directorate and Care Group Management Team, Consultants, Matrons, specialist nurses and admin and clerical teams to support the planning and implementation of excellent models of care and the delivery of quality and performance targets.
All candidates should be able to demonstrate a commitment to improving the patient experience and have the ability to communicate ideas clearly to both professionals and service users.
So, if you are self-motivated and ambitious with excellent leadership skills, highly developed organisational skills with experience of fast paced operational management get ready to take a big step forward in your NHS career.
Main duties of the job
Be responsible for the daily organisation and management of the Secretarial staff and Cancer team within the Directorate. This will include the allocation of resources and delegation of tasks to staff, the implementation of working protocols, and the necessary training in new technologies and processes in order to provide a safe, quality service to both patients and clinicians.
Lead, on behalf of the Directorate, all service planning and any re-organisation of secretarial and Cancer teams.
Project-manage key initiatives, as agreed with the Service Manager. These initiatives may be staff/service or speciality development related.
Embrace changing technology and actively support service reconfiguration to maintain and develop the cost-effective service delivery of a large and complex cross site Directorate.
Ensure that Directorate administrative staff numbers benchmark with comparable departments (internally and externally to STH) and that a culture of challenging the status quo and striving for higher quality, more efficient services is embedded across the service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant management, administration or IT field or equivalent experience.
- GCSE standard of education including English and mathematics at grades C/4 or above or equivalent experience.
- Evidence of further job - related education and training
Desirable
- Leadership/management development
Experience
Essential
- Clerical management experience
- Staff management including setting objectives, appraisal, recruitment and disciplinary issues
- Experience of training and mentoring others
- Experience using Lorenzo and other Trust IT systems
- Knowledge of data quality and a sound understanding of NHS waiting time targets
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP and cancer wait times.
- Accessing, analysing and translating complex data and information to clinical teams to facilitate service development.
- Ability to demonstrate a track record of implementing changes to practices/processes in clinical environment, including service re-design
- Demonstrable track record achieving deadlines and targets
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone
Desirable
- Experience of working in an Acute Care Group within the NHS
- Experience planning healthcare services
- Experience communicating directly with patients, carers and relatives, both face-to-face and over the 'phone
- Experience using databases to manage information as well as share and analyse data
- Comprehensive understanding of procedures and policies for using and maintaining databases
Skills and Knowledge
Essential
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation and codes of practice
- An awareness of the challenges currently facing the NHS
Personal Qualities
Essential
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others
- Ability to work under pressure in a fast-paced environment
- An eye for detail whilst maintaining an active appreciation of the bigger picture
- Ability to solve problems and respond to issues as they arise
- A positive, polite and professional attitude to meet service needs
Desirable
- An understanding of clinical governance
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant management, administration or IT field or equivalent experience.
- GCSE standard of education including English and mathematics at grades C/4 or above or equivalent experience.
- Evidence of further job - related education and training
Desirable
- Leadership/management development
Experience
Essential
- Clerical management experience
- Staff management including setting objectives, appraisal, recruitment and disciplinary issues
- Experience of training and mentoring others
- Experience using Lorenzo and other Trust IT systems
- Knowledge of data quality and a sound understanding of NHS waiting time targets
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP and cancer wait times.
- Accessing, analysing and translating complex data and information to clinical teams to facilitate service development.
- Ability to demonstrate a track record of implementing changes to practices/processes in clinical environment, including service re-design
- Demonstrable track record achieving deadlines and targets
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone
Desirable
- Experience of working in an Acute Care Group within the NHS
- Experience planning healthcare services
- Experience communicating directly with patients, carers and relatives, both face-to-face and over the 'phone
- Experience using databases to manage information as well as share and analyse data
- Comprehensive understanding of procedures and policies for using and maintaining databases
Skills and Knowledge
Essential
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation and codes of practice
- An awareness of the challenges currently facing the NHS
Personal Qualities
Essential
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others
- Ability to work under pressure in a fast-paced environment
- An eye for detail whilst maintaining an active appreciation of the bigger picture
- Ability to solve problems and respond to issues as they arise
- A positive, polite and professional attitude to meet service needs
Desirable
- An understanding of clinical governance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
