Job summary
An exciting opportunity has arisen within the General Surgery team for a pro- active, dedicated individual to join our team as Outpatient Manager. This is due to the previous holder of the post moving on and progressing in their career.
We are looking to recruit a highly motivated individual who is looking to develop their skills across a broad range of fast paced sub-specialties. You will be driven to deliver great patient care to every patient, every day and will be given regular development opportunities.
Articulate and highly organised with excellent IT and reporting skills, and meticulous attention to detail, you will work closely with the Directorate and Care Group Management Team, consultants, matrons, specialist nurses and admin and clerical teams to support the planning and implementation of excellent models of care and the delivery of quality and performance targets.
All candidates should be able to demonstrate a commitment to improving the patient experience and have the ability to communicate ideas clearly to both professionals and service users.
So, if you are self-motivated and ambitious with excellent leadership skills, highly developed organisational skills with experience of fast paced operational management get ready to take a big step forward in your NHS career.
Main duties of the job
- Be responsible for the daily organisation and management of the Outpatient clerical staff within the Directorate. This will include the allocation of resources and delegation of tasks to staff, the implementation of working protocols, and the necessary training in new technologies and processes in order to provide a safe, quality service to both patients and clinicians.
- Project-manage key initiatives, as agreed with the Service Manager. These initiatives may be staff/service or speciality development related.
- Embrace changing technology and actively support service reconfiguration to maintain and develop the cost-effective service delivery of a large and complex cross site Directorate.
- Ensure that Directorate administrative staff numbers benchmark with comparable departments (internally and externally to STH) and that a culture of challenging the status quo and striving for higher quality, more efficient services is embedded across the service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to A Level standard or equivalent qualification or proven equivalent experience.
Desirable
- Management qualification
- Degree level standard of education (or working towards) or equivalent experience
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required
- Maintain a safe working environment
Experience
Essential
- Recent and relevant experience of staff management in an acute hospital setting.
- Proven experience and track record of delivering targets including 18 weeks and CWT
- Proven experience of validating RTT pathways.
- Comprehensive understanding of procedures and policies for Patient Administration System (Lorenzo) or similar patient administrative system
Desirable
- Experience of developing and maintaining effective working relationships with healthcare professional, medical and administrative staff
- Experience of managing information, sharing and analysing data
- Previous supervisory experience
- Experience of training others
Further Training
Essential
Special Skills and Aptitudes
Essential
- Effective communication and excellent inter-personal skills
- A proven ability to work with colleagues from a range of disciplines
- Evidence of ability to make decisions under pressure.
- Exceptional organisational skills
- Understanding of confidentiality issues
- Able to handle and resolve conflict.
Desirable
- An understanding of clinical governance
- Demonstrable leadership qualities
- Awareness of STH Trust policies and procedures
- Analytical, resilient and creative person, who is able to use own initiative in order to meet challenging deadlines.
Person Specification
Qualifications
Essential
- Educated to A Level standard or equivalent qualification or proven equivalent experience.
Desirable
- Management qualification
- Degree level standard of education (or working towards) or equivalent experience
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required
- Maintain a safe working environment
Experience
Essential
- Recent and relevant experience of staff management in an acute hospital setting.
- Proven experience and track record of delivering targets including 18 weeks and CWT
- Proven experience of validating RTT pathways.
- Comprehensive understanding of procedures and policies for Patient Administration System (Lorenzo) or similar patient administrative system
Desirable
- Experience of developing and maintaining effective working relationships with healthcare professional, medical and administrative staff
- Experience of managing information, sharing and analysing data
- Previous supervisory experience
- Experience of training others
Further Training
Essential
Special Skills and Aptitudes
Essential
- Effective communication and excellent inter-personal skills
- A proven ability to work with colleagues from a range of disciplines
- Evidence of ability to make decisions under pressure.
- Exceptional organisational skills
- Understanding of confidentiality issues
- Able to handle and resolve conflict.
Desirable
- An understanding of clinical governance
- Demonstrable leadership qualities
- Awareness of STH Trust policies and procedures
- Analytical, resilient and creative person, who is able to use own initiative in order to meet challenging deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
