Job summary
Working with Consultants, Technicians and the Admin/Secretarial Team to provide administration support to ensure bookings of In and Outpatient Activity is recorded correctly and in a timely manner.
Main duties of the job
Booking In and Outpatient Appointments. Sending invites to patients, booking appointments and ensuring information leaflets are sent as needed. Answering phone calls from patients when booking appointments.
Managing Outcomes for clinic attendances using the Trust EPR system.
Keeping Departmental Databases Up to Date and EPR systems managed daily.
Working with Consultants and Technicians to ensure waiting lists/ diaries are managed to ensure appointments are booked and capacity is managed.
Working with the admin team and providing cover when needed for reception.
Supporting secretarial team if help is needed for audio typing.
About us
Working with a team of team within the Neurophysiology Dept, including Consultants, Technicians, Nursing Support Staff as well the immediate Admin/Clerical Secretarial Team.
Providing a front facing service to patients as well as dealing with telephone communications.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Educations and Qualifications
Essential
Desirable
Experience
Essential
- Working with general public
- Working Knowledge of Microsoft Office Applications
- 12 months office experience
Desirable
- Experience in audio typing medical documents and reports.
- Experience in working with and managing waiting lists within a service
- Previous NHS experience within office enviroment
- Previous experience with Trust Data Systems and EPR systems
- Experience of filing systems
Skills & Knowledge
Essential
- Ability to prioritise workload and meet specific deadlines
- Clear understanding of patient confidentiality & data protection
Desirable
- Knowledge of Referral to Treatment pathways ( RTT) and referral management
Personal Qualities
Essential
- Strong written and verbal communication skills, both in person and over the phone.
- Methodical and pragmatic approach to work.
- Flexible approach to work with strong team work skills
Values & Behaviours ( PROUD)
Essential
- Great customer care skills and politeness
- Aware of PROUD Values within the Trust
Person Specification
Educations and Qualifications
Essential
Desirable
Experience
Essential
- Working with general public
- Working Knowledge of Microsoft Office Applications
- 12 months office experience
Desirable
- Experience in audio typing medical documents and reports.
- Experience in working with and managing waiting lists within a service
- Previous NHS experience within office enviroment
- Previous experience with Trust Data Systems and EPR systems
- Experience of filing systems
Skills & Knowledge
Essential
- Ability to prioritise workload and meet specific deadlines
- Clear understanding of patient confidentiality & data protection
Desirable
- Knowledge of Referral to Treatment pathways ( RTT) and referral management
Personal Qualities
Essential
- Strong written and verbal communication skills, both in person and over the phone.
- Methodical and pragmatic approach to work.
- Flexible approach to work with strong team work skills
Values & Behaviours ( PROUD)
Essential
- Great customer care skills and politeness
- Aware of PROUD Values within the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
