Job summary
An exciting opportunity has arisen for a motivated and
well organised individual to join our Clinic Support Team in the Neurology
Outpatients and Neurosurgery department at the Royal Hallamshire Hospital.
The post holder willprovide exceptional reception and
clerical support in the busy Neurology Outpatient and Neurosurgery department.
The Department of Clinical Neurology at the Royal Hallamshire Hospital in Sheffield serves over 2 million peopleacross North Trent, including regions such as Rotherham, Barnsley, Doncaster, and Chesterfield.
It offers comprehensive outpatient services through consultant-staffed clinics at regional centres and maintains two inpatient wards for acute care and extensive community outreach supported by nurse specialists, physiotherapists, and occupational therapists. Our portfolio of specialist services include:
- Ataxiao Epilepsyo Head / migraineo Inflammatory disorders
- MS
- Memory
- Movement Disorders
- Neurogenetics
- Neuromuscular disease
- Neuro-ophthalmology
- Non-organic disease
- Oncology
- Sleep
- Stroke
- Vascular
Main duties of the job
To provide exceptional reception and clerical support in the busy Neurology Outpatient department.
This role is varied and includes;
- Face to face patient contact when working on reception
- Speaking to patients over the telephone
- Processing referrals
- Booking and rescheduling appointments
- Ensuring patients are put on the correct care pathway
- Preparing patient notes for clinics
- Managing various inboxes
- Working in a large administrative team and with clinical staff to ensure the best patient care and experience
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please see the attached job description and 'main duties of the job' section.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please see the attached job description and 'main duties of the job' section.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
further training
Essential
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of data protection policies and the ability to maintain confidentiality
- Excellent written and verbal communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Person Specification
Qualifications
Essential
- GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
Desirable
- NVQ Level II in Business Administration / Customer Service / IT
Experience
Essential
- Experience of working within an office environment
- Experience of working in a public facing role
Desirable
- Relevant experience within the NHS
further training
Essential
- Knowledge of / experience of using information and/or customer service systems
- Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Desirable
- Previous experience Infoflex / 59R Software
- Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
Essential
- Understanding of data protection policies and the ability to maintain confidentiality
- Excellent written and verbal communication skills, with ability to deal with staff at all levels
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
