Job summary
An exceptional opportunity has arisen for an ITSM Platform Developer to work in conjunction with the IT Operations Team as we develop our new ITSM Platform that has recently gone live.
The post-holder will contribute to the in-house team that provides software & systems development and maintenance services of the IT Service Management Toolset (Ivanti Neurons for ITSM & ITAM) and is a great opportunity to develop your skills in scripting, expression building and application management.
Candidates must have demonstrable experience of ITIL, Agile and DevOps processes along with experience of IT support.
Main duties of the job
- Management of all platform environments to ensure operational stability of the Platform for its user base.
- Transform technical and stakeholder requirements into DevOps processes by compiling user stories and transforming these into platform feature releases.
- Identify and resolve platform issues.
- Develop and manage integrations with the ITSM platform to ensure automated processes function as expected.
- Develop and maintain an understanding of application dependencies, workflows, and processes surrounding the IT Service Management platform.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics Grade A-C (or Equivalent qualification)
- Degree or equivalent qualification in a relevant IT-related field and/or significant experience in two of: oComputer Science oIT Service Management oSystem Design oImplementation of Large IT Projects oIT Project Management oService Desk Management
- ITIL v3 Foundation or willingness to take
- Ivanti Neurons for ITSM & ITAM Admin qualifications or willingness to take
Desirable
- Further ITIL Qualifications
- Microsoft Database Certification or equivalent or willingness to take.
- PRINCE2 Agile Foundation or willingness to take
Experience
Essential
- Demonstratable experience of working in IT Support and IT Customer Services Environment including work placement as part of a period of study
- Experience of software design & development tools and technologies
- Good working knowledge and skills in using SharePoint, Microsoft Visio, Microsoft Project
- Experience working in DevOps agile environment to manage workloads.
- Experience managing multiple application environments.
- Experience working with internal and external stakeholders to transform their requirements into technical solutions.
- Experience with performing multiple levels of system test (Producing test scripts, UAT testing, Regression Testing)
Desirable
- At least fundamental knowledge of an administrative scripting language (PowerShell, VBScript, Perl, HTML, JavaScript etc.)
- Experience of service management platform development.
- Experience of working with ITIL and Service Management Processes
- Experience of web design and development.
- Experience with supporting IT infrastructure, Server management and troubleshooting.
Skills and Knowledge
Essential
- Commitment to continual personal development with an ability to maintain skills set through further training
- Ability to work as part of a team
- Ability to relate to all levels of staff in a professional manner
- Excellent verbal and written communication skills
- Production of strategic roadmaps and solutions.
- Advanced keyboard skills.
- Regular VDU user
- Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
- Understanding of technical issues surrounding implementation of new/replacement systems.
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents.
- Demonstrates work process to other members of IT Services within own work area.
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
- Ability to evaluate and interpret technical information for communication to a wide audience.
- Ability to react quickly to challenging situations.
- Organisational skills with attention to detail.
Desirable
- Good presentation skills
- Ability to work on multiple project work streams and deliver results.
- Ability to determine realistic deadlines
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form.
- Methodical and systematic in approach to all aspects of work
- A determination to drive best practices
Person Specification
Qualifications
Essential
- GCSE English and Mathematics Grade A-C (or Equivalent qualification)
- Degree or equivalent qualification in a relevant IT-related field and/or significant experience in two of: oComputer Science oIT Service Management oSystem Design oImplementation of Large IT Projects oIT Project Management oService Desk Management
- ITIL v3 Foundation or willingness to take
- Ivanti Neurons for ITSM & ITAM Admin qualifications or willingness to take
Desirable
- Further ITIL Qualifications
- Microsoft Database Certification or equivalent or willingness to take.
- PRINCE2 Agile Foundation or willingness to take
Experience
Essential
- Demonstratable experience of working in IT Support and IT Customer Services Environment including work placement as part of a period of study
- Experience of software design & development tools and technologies
- Good working knowledge and skills in using SharePoint, Microsoft Visio, Microsoft Project
- Experience working in DevOps agile environment to manage workloads.
- Experience managing multiple application environments.
- Experience working with internal and external stakeholders to transform their requirements into technical solutions.
- Experience with performing multiple levels of system test (Producing test scripts, UAT testing, Regression Testing)
Desirable
- At least fundamental knowledge of an administrative scripting language (PowerShell, VBScript, Perl, HTML, JavaScript etc.)
- Experience of service management platform development.
- Experience of working with ITIL and Service Management Processes
- Experience of web design and development.
- Experience with supporting IT infrastructure, Server management and troubleshooting.
Skills and Knowledge
Essential
- Commitment to continual personal development with an ability to maintain skills set through further training
- Ability to work as part of a team
- Ability to relate to all levels of staff in a professional manner
- Excellent verbal and written communication skills
- Production of strategic roadmaps and solutions.
- Advanced keyboard skills.
- Regular VDU user
- Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
- Understanding of technical issues surrounding implementation of new/replacement systems.
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents.
- Demonstrates work process to other members of IT Services within own work area.
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
- Ability to evaluate and interpret technical information for communication to a wide audience.
- Ability to react quickly to challenging situations.
- Organisational skills with attention to detail.
Desirable
- Good presentation skills
- Ability to work on multiple project work streams and deliver results.
- Ability to determine realistic deadlines
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form.
- Methodical and systematic in approach to all aspects of work
- A determination to drive best practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
