Job summary
To provide day to day operational management support to the GP Collaborative (GPC), including Administration team, clinical staff, and the service management team with the aim of ensuring that the service is effectively and efficiently maintained. The post holder will be part of a wider management team within GPC and Interface Services.
To provide leadership on operational and administrative issues in GPC, also optimising and developing the use of information systems and processes. This includes the management, coordination and support for the Operational Shift Coordinators who supervise and support the administrative staff across the service.
Rota: A mixed rota pattern working a mixture of shifts from 6am till midnight
Main duties of the job
Performance Management
To be responsible for the effective operational management of all admin function, managing issues efficiently and timely, escalating concerns appropriately.
On a day-to-day basis manage and prioritise own workload to ensure tasks are completed effectively and deadlines are met with minimum supervision.
Risk and Governance
Support the ASM and/or OSM to manage the implementation of effective systems, control processes and risk management arrangements within the services.
Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the services.
Staff Management
To have line management and responsibility for all admin staff within the service, ensuring 1-1's, PDR's and mandatory training is completed timely.
Manage sickness, disciplinary and performance issues in line with Trust policies.
Financial Management
To assist with the management of the budgets within the services, ensuring that expenditure is within agreed limits and the OBM/ASM remains informed of any related issues.
Leadership
To lead and support staff in service delivery with the ability to adapt leadership style according to identified individual needs and the surrounding situation.
Provide leadership, guidance and support to individuals and teams, ensuring effective communication channels and guiding them towards the achievement of the services objectives.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant discipline, or be able to demonstrate the knowledge, training and experience that equates to degree level.
- ILM qualification or significant experience of leading and managing services and staff, including recruitment, appraisal, managing attendance, work allocation and dealing with first line disciplinary, grievance and other workforce issues.
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
- Business/Admin Qualification
Experience
Essential
- Relevant experience of staff management.
- Staff management including setting objectives, appraisal, recruitment and disciplinary issues
- Substantial experience of working at a senior administrative level
- Experienced User of Patient Administration Systems.
- Experience of developing and utilising Electronic Records to aid delivery of effective services
- Ability to manage and deliver to deadlines and within resources.
- A basic understanding of the key concepts of clinical governance e.g risk assessments and investigation of incidents
Desirable
- NHS Experience at a supervisory or management level
- Experience of developing and maintaining effective working relationships
- Experience of undertaking audits
Special Skills/Aptitudes
Essential
- Strong organisational skills
- Experience in change management/Service Improvement
- Excellent communication skills, tact and diplomacy
- IT skills including the ability to use 'word', 'Excel' and 'Powerpoint'
- Ability to work as part of a team, and also independently on own initiative
- Highly developed interpersonal
- Presentation skills
- Self-motivated and able to motivate others.
- Understands the importance of delivery of targets
Desirable
- Able to handle and resolve conflict.
Other Factors
Essential
- Ability to prioritise own work and that of others
- Ability to work well under pressure
- Excellent attention to detail
- Ability to handle sensitive/confidential information appropriately
Person Specification
Qualifications
Essential
- Educated to degree level in a relevant discipline, or be able to demonstrate the knowledge, training and experience that equates to degree level.
- ILM qualification or significant experience of leading and managing services and staff, including recruitment, appraisal, managing attendance, work allocation and dealing with first line disciplinary, grievance and other workforce issues.
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
- Business/Admin Qualification
Experience
Essential
- Relevant experience of staff management.
- Staff management including setting objectives, appraisal, recruitment and disciplinary issues
- Substantial experience of working at a senior administrative level
- Experienced User of Patient Administration Systems.
- Experience of developing and utilising Electronic Records to aid delivery of effective services
- Ability to manage and deliver to deadlines and within resources.
- A basic understanding of the key concepts of clinical governance e.g risk assessments and investigation of incidents
Desirable
- NHS Experience at a supervisory or management level
- Experience of developing and maintaining effective working relationships
- Experience of undertaking audits
Special Skills/Aptitudes
Essential
- Strong organisational skills
- Experience in change management/Service Improvement
- Excellent communication skills, tact and diplomacy
- IT skills including the ability to use 'word', 'Excel' and 'Powerpoint'
- Ability to work as part of a team, and also independently on own initiative
- Highly developed interpersonal
- Presentation skills
- Self-motivated and able to motivate others.
- Understands the importance of delivery of targets
Desirable
- Able to handle and resolve conflict.
Other Factors
Essential
- Ability to prioritise own work and that of others
- Ability to work well under pressure
- Excellent attention to detail
- Ability to handle sensitive/confidential information appropriately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
