Job summary
An exciting opportunity has arisen in Active Recovery CICS (Community Intermediate Care Service) as one of four new Operational Shift Coordinator positions. You will oversee the operational delivery of a range of planning and administrative functions and coordinate the staff on duty.
Active Recovery CICS (Community Intermediate Care Service) provides care and clinical support to patients at home, to avoid hospital admission or facilitate early discharge from hospital. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation/ reablement following a holistic assessment by generic assessors. Active Recovery CICS is a city-wide service providing rehabilitation to adult patients within their own homes.
Applicants must demonstrate a strong understanding of the full Microsoft Office package in order to be successful. You will be expected to cover shifts on a Rota basis from 6am to 10pm, 365 days a year including weekends and Bank Holidays.
Main duties of the job
- Live co-ordination of the shift to include live changes to the planning schedule
- Maintain live care capacity
- Maintain live list of patients and their requirements
- Manage tasks effecting individual patient care requirements and implement changes in a timely manner
- Support operational plans to deliver efficient, effective, and innovative service
- Assist the Active Recovery Management Team to deliver the service to meet the agreed aims and objectives.
- Maintain staff capacity effectively and efficiently to meet the demands of the service.
- To work on a rota basis ensuring cover is provided Monday to Sunday 6am - 10pm to support staff and maintain the service delivery.
- Provide supervision and operational support to all administrative staff on shift
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being recruited as part of a limited term project within the Trust. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the requirement for the post to be maintained as a part of the project's implementation and the timescales associated with this.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSE level 4/C or above in English and Maths or equivalent qualification/ Experience
- NVQ level 3 qualification or equivalent qualification/ Experience
- IT qualification eg European Computer Driving Licence/ RSA/ICR III or equivalent qualification/ Experience
Desirable
Skills and Knowledge
Essential
- Experience of managing staff
- Experience of working to and meeting multiple tight deadlines
- Experience of proactive involvement in service development/improvement
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff
- Excellent communication skills - oral and written, tact and diplomacy
- Ability to work as part of a team, and also independently on own initiative
- Ability to prioritise own workload
- Effective interpersonal and negotiation skills
- Staff development skills
- Change management skills
- Problem solving skills
Desirable
- Knowledge and experience of using NHS systems
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
Attributes
Essential
- Knowledge of NHS systems and processes.
- Confident in delivering change management
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Person Specification
Education and Qualifications
Essential
- GCSE level 4/C or above in English and Maths or equivalent qualification/ Experience
- NVQ level 3 qualification or equivalent qualification/ Experience
- IT qualification eg European Computer Driving Licence/ RSA/ICR III or equivalent qualification/ Experience
Desirable
Skills and Knowledge
Essential
- Experience of managing staff
- Experience of working to and meeting multiple tight deadlines
- Experience of proactive involvement in service development/improvement
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff
- Excellent communication skills - oral and written, tact and diplomacy
- Ability to work as part of a team, and also independently on own initiative
- Ability to prioritise own workload
- Effective interpersonal and negotiation skills
- Staff development skills
- Change management skills
- Problem solving skills
Desirable
- Knowledge and experience of using NHS systems
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
Attributes
Essential
- Knowledge of NHS systems and processes.
- Confident in delivering change management
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
