Job summary
We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Admin Co-ordinator in the day to day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.
Main duties of the job
Provide a confidential and flexible administration service to the Community Phlebotomy Service.
Ensure patient visits have been allocated correctly and according to the standard operating procedure.
Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.
To update patient and staff information as directed by an The Admin Coordinator including adding/ deleting patient visits and discharging patients.
Communicate complex, sensitive and contentious patient information effectively with patients, carers, and staff in the multi-disciplinary team and other agencies via telephone and face to face.
Demonstrate independent working in an environment that can be fast paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.
To demonstrate excellent communication skills through a variety of means via email, telephone, and face to face.
To support and provide cover for colleagues.
Always maintain confidentiality.
To undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
We are excited to announce an opportunity to become part of our dedicated Community Phlebotomy team. Working closely with the support of an admin co-ordinator, to play a vital role in providing excellent patient care to patients in their own homes. Using an electronic booking system to schedule patient visits for our Community Phlebotomists.
The Community Phlebotomy Service is a city wide service providing blood sampling for patients within their own homes, this service is currently undergoing expansion.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Skills
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Qualifications
Essential
- GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II or equivalent in Word
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of working in a public facing role.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Experience of working within a healthcare setting.
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- High level of Customer Care/Service skills demonstrated by course or experience. Previous experience of Patient Systems: SystmOne (area specific software)
Person Specification
Skills
Essential
- Understanding of data protection issues and the ability to maintain confidentiality
- Excellent communication skills, with ability to deal with staff at all levels.
- Displays use of initiative with effective organisational skill
- Ability to prioritise and work to strict/conflicting deadlines
- On-going commitment to personal development
Qualifications
Essential
- GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience.
- NVQ Level 3 in Business Administration or equivalent experience
- OCR II or equivalent in Word
Desirable
- Processing/typing or equivalent experience/ qualifications.
Experience
Essential
- Appropriate experience in an administrative role within an office environment.
- Experience of working in a public facing role.
- Experience of initiating and setting up monitoring systems to record appropriate information.
Desirable
- Experience of working within a healthcare setting.
Knowledge
Essential
- Knowledge of / experience of using information and/or customer service systems.
- Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.
Desirable
- High level of Customer Care/Service skills demonstrated by course or experience.
- High level of Customer Care/Service skills demonstrated by course or experience. Previous experience of Patient Systems: SystmOne (area specific software)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
