Job summary
An exciting opportunity has arisen within the Sheffield GP Collaborative.
The Sheffield GP Collaborative (GPC) provides an urgent out of hour's primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by NHS 111, face to face clinical assessment at the GP collaborative and when required home visits for the housebound and those at the end of life.
The purpose of the role is to provide a high-quality service for patients and healthcare professional using the Out of Hours GP Service. To achieve and maintain high standards, developing effective working relationships with all service users. To provide support to GPs, Advanced Care practitioners, colleagues, patients and other health professionals as required.
The role involves working unsociable hours including overnight shifts, weekends and bank holidays.
Main duties of the job
To receive incoming telephone calls from patients and clinicians in a courteous, confident, efficient and confidential manner.
Deal with telephone queries giving advice, transferring calls or taking messages as appropriate to the call.
To support the triage clinicians ensuring patient demographics are completed on all patient referrals in a legible and concise manner.
Assist with Health Information enquires from the general public and Health Care.
Process calls transferred electronically from NHS 111 and other health care providers.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Experience
Essential
- Relevant Work experience, administrative or reception duties.
Desirable
- Experience of working in a patient public facing role
Education and qualifications
Essential
- 5 GCSE's (A*-C) or equivalent To include Maths and English or equivalent experience
Skills and Knowledge
Essential
- Knowledge of using Microsoft Office 365 such as Outlook, Word and Microsoft Teams
- Computer literate and numerate.
- Able to use computerised systems in a service delivery setting
Personal Qualities
Essential
- Flexible approach to work.
- Able to work accurately, including when under pressure.
Person Specification
Experience
Essential
- Relevant Work experience, administrative or reception duties.
Desirable
- Experience of working in a patient public facing role
Education and qualifications
Essential
- 5 GCSE's (A*-C) or equivalent To include Maths and English or equivalent experience
Skills and Knowledge
Essential
- Knowledge of using Microsoft Office 365 such as Outlook, Word and Microsoft Teams
- Computer literate and numerate.
- Able to use computerised systems in a service delivery setting
Personal Qualities
Essential
- Flexible approach to work.
- Able to work accurately, including when under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
