Job summary
The post-holder will be an active member of the Sheffield Teaching Hospital Department of Psychological Services (DPS).
They will work in admin, overseeing the administration from referral to discharge across the various services across STH.
They will work with the Service lead and each of the clinical teams to provide excellent patient care with the support of their colleagues and the Admin Supervisor.
Main duties of the job
The post holder along with the DPS Clerical Officers will provide a centralised efficient and effective clerical service for DPS including the management of outpatient referrals, booking of appointments, and typing of clinic letters, in line with Trust and Departmental standards.
The post holder will work with the clinical teams to maximise clinic utilisation and support the Service Lead with Caseload Management, highlighting capacity concerns to both the Admin Supervisor and the Service Lead.
The post holder will ensure that the quality of data recorded in the Patient Administration System for all outpatient activity is of the highest quality, regularly monitoring data quality reports and taking corrective action where required. They will monitor the RTT Patient Treatment List to ensure patients are seen within the required Trust targets and action taken to raise issues with the Services Lead and Admin Supervisor.
They will also provide regular Service performance information to help manage the service and make informed decisions.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Department of Psychological Services (DPS) is in a unique position, as the provider of psychological services within STH, a large acute healthcare Trust, to deliver specialist care and share skills and knowledge to support others in the delivery of psychological care. DPS also engages in clinical research in line with national drivers for healthcare. In doing so, DPS supports the Trust's clinical strategy of delivering high quality, inclusive healthcare at the forefront of scientific knowledge in order to support people with their mental and physical health needs.
Within services, a core aim is to enable patients to appropriately access, navigate and engage with healthcare where there are challenges related to psychological and mental health difficulties, whether there are historical mental health difficulties that impact on their physical healthcare or where psychological and mental health difficulties are a consequence of physical health challenges.
We are part of the Therapeutic and Palliative Care (TPC) Directorate which sits within the Combined Community and Acute Care Group within STH
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications / Training
Essential
- Minimum 5 GCSE or equivalent, to include English Language & Mathematics (4/C grade or above)
- NVQ Level 3 or equivalent qualifications / experience
Desirable
- IT qualification e.g. European Computer Driving Licence, or equivalent
- Typing qualification OCR 2 or equivalent Word Processing
- NVQ Level II in Business Administration / Customer Service/ IT
Experience
Essential
- Significant clerical experience gained from working within a patient administration department in a hospital setting
- Experience dealing with the general public
- A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems
- Experience of proactive involvement in service development/improvement
Desirable
- Experience of using a Patient Administration System ie Lorenzo
- Secretarial experience including audio-typing correspondence/letters
- Work experience of inpatient, outpatient or waiting list management
- Experience of working within a MDT setting
- Experience of putting performance reports together and analysing information
- Experience recording, retrieving and collecting patient information within the NHS
Skills and Abilities
Essential
- Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority
- Excellent computer skills with working knowledge of excel
- Good organisational skills and ability to prioritise effectively in order to meet deadlines
- Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
- Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling
Attributes
Essential
- Ability to use own initiative and work as part of a team
- Methodical approach to work with attention to detail
- Good communication skills/telephone manner
- Patient focussed with a 'can do' attitude
- Demonstrate honesty, integrity, fairness and tenacity
- Able to show initiative and challenge processes with a view to improving patient pathways
- Resourceful, resilient problem solver
Person Specification
Qualifications / Training
Essential
- Minimum 5 GCSE or equivalent, to include English Language & Mathematics (4/C grade or above)
- NVQ Level 3 or equivalent qualifications / experience
Desirable
- IT qualification e.g. European Computer Driving Licence, or equivalent
- Typing qualification OCR 2 or equivalent Word Processing
- NVQ Level II in Business Administration / Customer Service/ IT
Experience
Essential
- Significant clerical experience gained from working within a patient administration department in a hospital setting
- Experience dealing with the general public
- A demonstrable understanding of the importance of data quality and the impact of poor quality on operational systems
- Experience of proactive involvement in service development/improvement
Desirable
- Experience of using a Patient Administration System ie Lorenzo
- Secretarial experience including audio-typing correspondence/letters
- Work experience of inpatient, outpatient or waiting list management
- Experience of working within a MDT setting
- Experience of putting performance reports together and analysing information
- Experience recording, retrieving and collecting patient information within the NHS
Skills and Abilities
Essential
- Good interpersonal skills and the ability to develop relationships with colleagues of different disciplines and levels of seniority
- Excellent computer skills with working knowledge of excel
- Good organisational skills and ability to prioritise effectively in order to meet deadlines
- Ability to exercise initiative and demonstrate innovative approaches within overall delegated responsibility and parameters
- Demonstrate a clear understanding for the need to maintain patient confidentiality and data handling
Attributes
Essential
- Ability to use own initiative and work as part of a team
- Methodical approach to work with attention to detail
- Good communication skills/telephone manner
- Patient focussed with a 'can do' attitude
- Demonstrate honesty, integrity, fairness and tenacity
- Able to show initiative and challenge processes with a view to improving patient pathways
- Resourceful, resilient problem solver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
