Job summary
The successful candidate will be required to provide comprehensive secretarial support to the Cardiothoracic Surgical Team and its Consultants which sit within Cardiothoracic Services at the Northern General Hospital.
You will need to have the ability to work entirely independently whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to be able to work on your own initiative with a good standard of education, experience of an office-based role, good sound secretarial, typing and IT skills with excellent verbal and written communication skills along with a clear understanding of patient confidentiality and the 18-week RTT pathway.
Main duties of the job
To undertake a comprehensive medical secretarial service to the consultant and team including time management.
To maintain quality and up to date patient case notes which include entering clinic comments and acting upon the instructions therein.
To be responsible for the delivery (typing) of accurate clinical letters and operation notes where applicable.
To act as an initial point of contact for GP's, other consultant's medical staff, health care professions, patients etc.
Monitor results and chase outstanding results when necessary to ensure patient pathways are managed accurately and in a timely manner.
Ensure RTT pathways are correctly completed on the Trust Hospital Patient Record system in real time.
To receive and deal with a range of telephone enquiries from all disciplines effectively and professionally.
Ability to prepare, print, save and restore documents, letters and other work using a computerised system.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE (or equivalent) including English grade C /4 or above or able to demonstrate the competencies required to carry out this role.
- RSA/OCR stage III (or equivalent) word processing or audio typing.
- AMSPAR diploma or equivalent diploma level qualification
Experience
Essential
- Effective patient/customer care and telephone skills
- NHS and/or Local Authority (Social Care) experience
Desirable
- An understanding of basic medical terminology
Further Training
Essential
- Competent confident use of IT packages, in particular Office 365
Desirable
- End user training on PAS system
- Appropriate training on other Trust Patient Information systems
Special Skills / Aptitudes
Essential
- Proven evidence of organisational skills with ability to work using own initiative and without supervision
- Ability to work to conflicting deadlines
- Ability to organise and prioritise own workload and adapt to change.
- Ability to work as a member of a multidisciplinary team and independently
- Ability to work to agreed quality standards
- Understanding of the reasons for and ability to maintain the highest standards of confidentiality
- Ability to understand and respond to the needs of customers from diverse backgrounds
- Interest in developing role and looking for opportunities to improve working practices
Desirable
- Ability to contribute to development and improvement of processes and procedures
- Ability to take minutes/notes of meetings reports
Person Specification
Qualifications
Essential
- Educated to GCSE (or equivalent) including English grade C /4 or above or able to demonstrate the competencies required to carry out this role.
- RSA/OCR stage III (or equivalent) word processing or audio typing.
- AMSPAR diploma or equivalent diploma level qualification
Experience
Essential
- Effective patient/customer care and telephone skills
- NHS and/or Local Authority (Social Care) experience
Desirable
- An understanding of basic medical terminology
Further Training
Essential
- Competent confident use of IT packages, in particular Office 365
Desirable
- End user training on PAS system
- Appropriate training on other Trust Patient Information systems
Special Skills / Aptitudes
Essential
- Proven evidence of organisational skills with ability to work using own initiative and without supervision
- Ability to work to conflicting deadlines
- Ability to organise and prioritise own workload and adapt to change.
- Ability to work as a member of a multidisciplinary team and independently
- Ability to work to agreed quality standards
- Understanding of the reasons for and ability to maintain the highest standards of confidentiality
- Ability to understand and respond to the needs of customers from diverse backgrounds
- Interest in developing role and looking for opportunities to improve working practices
Desirable
- Ability to contribute to development and improvement of processes and procedures
- Ability to take minutes/notes of meetings reports
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
