Job summary
An exciting and patient focused role has become available to provide a high quality Hospital Discharge service within Sheffield Teaching Hospitals NHS Foundation Trust to prevent hospital delays and re-admissions. The objective of the role is to provide a seamless discharge with all provisions in place for a safe discharge by co-ordinating all service provisions together that are required upon discharge.
The individual will be a part of a team where you will be responsible for the effective communication and co-ordination between wards, clinical teams and services outside the hospital .e.g. Adult Social Care.
The individual will need to proactively manage the Hospital Discharge waiting lists for all discharge pathways requiring service provisions.
The individual will also be part of the team working towards developing the Hospital Discharge HUB working alongside Health & Social Care professionals.
Please note this advertisement is for 2 fixed term positions of 12 months and 6 months.
Main duties of the job
- To process and coordinate all referrals for Social Care and Community NHS Services from GP, Hospitals and Health and Social Care professionals , in a timely and professional manner.
- To receive and make telephone calls from/to other health and social care professionals.
- Responsible for the coordination of hospital discharges for patients who require on-going care to support them at home. (This includes Health, Social Care teams and Independent Sector provider services).
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for the maximum period of (one post is for 12 months and one post is for 6 months). Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GSCE standard; at least five GSCEs Grade C and above, including Maths and English or equivalent qualification/experience.
- NVQ Level 2/3 in Business Administration or equivalent relevant experience.
- ECDL or equivalent proven skills to same standard.
Desirable
- Evidence of continuous professional development.
- Any further educational qualifications a distinct advantage.
Experience
Essential
- Experience of working in a Multidisciplinary patient-centred environment.
- Experience in dealing appropriately with highly sensitive and confidential information, demonstrating a keen eye for detail.
- Experience of working in a busy office and highly pressurised environment whilst working to tight and changing deadlines with a number of conflicting demands.
- Ability to use own initiative to problem solve complex situations that arise.
- Proficient in the use of IT packages, particularly Microsoft Office.
- To be able to demonstrate effective communication skills and ability to deal effectively with conflict to minimise its escalation with all levels of the organisation.
- Experience of collating, recording, and maintaining databases to enable accurate data reporting.
- Experience of dealing with a high volume of telephone enquiries.
Desirable
- Extensive and relevant experience in Health and Social Care.
- Knowledge of medical terminology.
- Knowledge of relevant Trust's policies and ability to ensure compliance.
Special Skills/Aptitudes
Essential
- Ability to identify Safeguarding Concerns have been raised and to follow the escalation process.
- To be able to demonstrate effective communication skills with multidisciplinary teams.
- Ability to demonstrate negotiation and tactful skills to ensure patient needs on discharge are met.
- Ability to multitask and prioritise a diverse workload, meeting deadlines due to the high demands of the service.
- Ability to show accuracy and attention to detail.
- To have the skills and initiative to problem solve the complexity of issues that will arise both internally and externally.
- Confident in dealing with colleagues, patients and other organisations in a calm, patient, and tactful manner, including in difficult situations.
- Ability to work on own initiative, to take ownership of your allocated workload.
- Willingness to undertake further training and development.
- Ability to identify areas for improvement and propose achievable solutions.
Desirable
- Working Knowledge use of Trust Systems e.g. SystmOne /Lorenzo, Insight, Patient Discharge Planning System and Sheffield City Council Liquid Logic and Azure.
- Ability to interpret information requirements and present complex findings.
Further Training
Desirable
- Excellent knowledge of the NHS Trust & Social Care.
Person Specification
Qualifications
Essential
- Educated to GSCE standard; at least five GSCEs Grade C and above, including Maths and English or equivalent qualification/experience.
- NVQ Level 2/3 in Business Administration or equivalent relevant experience.
- ECDL or equivalent proven skills to same standard.
Desirable
- Evidence of continuous professional development.
- Any further educational qualifications a distinct advantage.
Experience
Essential
- Experience of working in a Multidisciplinary patient-centred environment.
- Experience in dealing appropriately with highly sensitive and confidential information, demonstrating a keen eye for detail.
- Experience of working in a busy office and highly pressurised environment whilst working to tight and changing deadlines with a number of conflicting demands.
- Ability to use own initiative to problem solve complex situations that arise.
- Proficient in the use of IT packages, particularly Microsoft Office.
- To be able to demonstrate effective communication skills and ability to deal effectively with conflict to minimise its escalation with all levels of the organisation.
- Experience of collating, recording, and maintaining databases to enable accurate data reporting.
- Experience of dealing with a high volume of telephone enquiries.
Desirable
- Extensive and relevant experience in Health and Social Care.
- Knowledge of medical terminology.
- Knowledge of relevant Trust's policies and ability to ensure compliance.
Special Skills/Aptitudes
Essential
- Ability to identify Safeguarding Concerns have been raised and to follow the escalation process.
- To be able to demonstrate effective communication skills with multidisciplinary teams.
- Ability to demonstrate negotiation and tactful skills to ensure patient needs on discharge are met.
- Ability to multitask and prioritise a diverse workload, meeting deadlines due to the high demands of the service.
- Ability to show accuracy and attention to detail.
- To have the skills and initiative to problem solve the complexity of issues that will arise both internally and externally.
- Confident in dealing with colleagues, patients and other organisations in a calm, patient, and tactful manner, including in difficult situations.
- Ability to work on own initiative, to take ownership of your allocated workload.
- Willingness to undertake further training and development.
- Ability to identify areas for improvement and propose achievable solutions.
Desirable
- Working Knowledge use of Trust Systems e.g. SystmOne /Lorenzo, Insight, Patient Discharge Planning System and Sheffield City Council Liquid Logic and Azure.
- Ability to interpret information requirements and present complex findings.
Further Training
Desirable
- Excellent knowledge of the NHS Trust & Social Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
