Ward Clerk

Sheffield Teaching Hospitals NHS Foundation Trust

The closing date is 11 November 2024

Job summary

Our administration staff are the engine that keep our hospitals and services running smoothly and provide excellent business support to our staff and patients. If you're passionate about making a difference, have solid IT and organisational skills and an eye for detail, one of our admin roles could be the job for you.

Whether you are great at customer service and enjoy welcoming and helping people, love delving into detail to see a task through independently or thrive off working in a team to help deliver projects and services, we have variety of roles to suit your skills.

Full time opportunities are available covering a range of working patterns including evenings and weekends, and include both permanent and fixed terms positions. You'll also also have a choice of working locations, including our sites at the Royal Hallamshire Hospital, Northern General Hospital, Jessops Maternity Hospital, Weston Park Hospital, Charles Clifford Dental Hospital and Community Services.

When you apply just tell us your skills and experience, the kind of role, hours, and location you are looking for, and we'll help find the right job for you.

Main duties of the job

What you'll do day-to-day will depend on which role you want to apply for. As a Receptionist or Clerk you could be welcoming patients and helping with their appointments, helping keep records and data up-to-date as Health Records staff, answering and transferring phone calls as a Switchboard Operator, supporting senior managers as a Personal Assistant or Medical Secretary, or a combination of all of these in a broader Admin or Clerical Officer role.

The national NHS Careers website has more information on what each of these roles involves, including for:

  • Administration and Clerical staff
  • Clerks
  • Health Records staff
  • Medical Secretaries / Personal Assistants
  • Receptionists
  • Secretaries / Typists
  • Telephonists / Switchboard Operators

Whatever the role you choose, you'll likely need good IT and communication skills, be highly organised and have attention to detail, and confident working both independently and alongside others colleagues in a busy environment.

Whatever the role you choose, you'll likely need good IT and communication skills, be highly organised and have attention to detail, and confident working both independently and alongside others colleagues in a busy environment.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

At Sheffield Teaching Hospitals, we respect and value all of our staff, and the patients and communities we serve. We are a leader in the NHS and research sectors and provide excellent staff benefits, including pay, annual leave, pensions, staff discounts, and subsidised childcare.

We are also committed to professional development our staff. If you are successful in your application for this job role, you will be offered the opportunity to start on a Level 3 Business Administrator Apprenticeship. Completing the apprenticeship offers a gateway to further career opportunities and senior roles with us.

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Part-time

Reference number

190-8458-DIR

Job locations

Royal Hallamshire Hospital

Sheffield

S10 2JF


Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualification

Essential

  • GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role

Desirable

  • Relevant experience within the NHS

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Essential

  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
Person Specification

Qualification

Essential

  • GCSE at Grade C in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level II in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role

Desirable

  • Relevant experience within the NHS

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

  • Previous experience Infoflex / 59R Software
  • Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

Essential

  • Understanding of data protection issues and the ability to maintain confidentiality
  • Excellent communication skills, with ability to deal with staff at all levels
  • Displays use of initiative with effective organisational skill
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Sheffield

S10 2JF


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Royal Hallamshire Hospital

Sheffield

S10 2JF


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

For questions about the job, contact:

sth.centralrecruitment@nhs.net

sth.centralrecruitment@nhs.net

sth.centralrecruitment@nhs.net

01142268737

Date posted

29 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Part-time

Reference number

190-8458-DIR

Job locations

Royal Hallamshire Hospital

Sheffield

S10 2JF


Supporting documents

Privacy notice

Sheffield Teaching Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)