Administrative Officer

Job summary

The Directorate of Ophthalmology is a large, vibrant, and exciting place to work. It is one of the busiest out-patient departments in the Trust and patients travel from across the region and country to be treated here. Its annual activity is around 100,000 out-patients and up to 10,000 surgical procedures.

This post is based in the Vitreo retinal department within Ophthalmology. The Vitreo retinal service offers appointments for routine and emergency patients, in both outpatient clinics and theatres. It is a fast paced, dynamic and time critical service. Due to the nature of this, to ensure the clinical needs of all our patients are met, the successful candidate will need to have excellent time management and communication skills. This is a diverse, non-patient facing role which involves but is not limited to, making and receiving calls from both patients and clinical colleagues, processing urgent clinical information and managing a shared email inbox with the team.

Working as part of such a large and diverse multi-disciplinary team, while working closely with the people in your immediate area, will provide an excellent environment for you to get to know people and develop good friendships and working relationships. This provides both the opportunity for professional and personal development and the challenges to ensure that we are constantly learning and remain an evolving service.

Main duties of the job

Our team of Ophthalmology Service Coordinators work with our administrative teams, and our clinical service teams, in partnership with our Clinical Leads. To work well within our teams, you will need to be passionate about improving patient care and about making Ophthalmology an outstanding place to work.

Main duties of the job

• Assist with clerical support in the day to day running of the office area to ensure Service provision is met.
• Responsible for full utilisation of out-patient clinics.
• Responsible for ensuring accurate clinical outcomes are recorded on the Trust's IT systems.
• Responsible for accurate prepping of clinics, case notes and other relevant documentation.
• To deal with, as appropriate, enquiries from staff, members of the public in person and by telephone, and visitors to the Service.
• To provide reception support, as and when required, including receiving patients to the service and assisting with enquiries.
• Supporting new members of the team as appropriate.
• To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures.

To take responsibility for good housekeeping in the Office / Reception / Waiting area, ensuring they are kept clean and tidy.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.