Service Coordinator (TPC)
Sheffield Teaching Hospitals NHS Foundation Trust
The closing date is 21 October 2024
Job summary
An exciting opportunity has arisen to join Therapeutics and Palliative Care Services, at Sheffield Teaching Hospital, as the Service Coordinator.
The post holder will provide first line management and effective leadership to the TPC administration teams, work alongside their team, and with the support of the Operational Manager contribute to and maintain effective systems and processes across the TPC Directorate, ensuring all resources are utilised efficiently.
The admin and clerical service within TPC is undergoing a cycle of improvement meaning you can also contribute to innovations underway and bring your ideas to the creative improvement space.
Main duties of the job
- To co-ordinate administrative services in support of clinical service teams
- Assist the clinical service teams in the delivery of performance metrics
- To support the continual improvement of hospital services to ensure the best possible care for the patients we provide services to
- Ensure a brilliant place to work for our team members
- Ensure the day-to-day workflow of the TPC admin teams is achieved, working with administration teams including PA's, secretarial support and admin staff including team leaders
- In conjunction with the TPC Operational Manager develop, implement and monitor good working practices and protocols ensuring the provision of a high quality service.
- To ensure that all admin and clerical staff are aware of all contractual targets and that they understand the role they play in the delivery of these targets.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience
- Educated to degree level
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development
Further Training
Essential
- Evidence of maintaining a continuous learning programme.
Experience
Essential
- Working in an NHS Hospital or other large organisation
- Staff management and supervisory experience
- Administration of out-patient clinics
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- An awareness of the challenges currently facing the NHS
Desirable
- Experience investigating incidents reported on the Datix on-line system.
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Special Skills/Aptitudes
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation, and codes of practice
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Person Specification
Qualifications
Essential
- 5 GCSEs including Mathematics and English (Grade C/4 or above) or equivalent experience
- Educated to degree level
- Knowledge of the full range of administrative policies and procedures, acquired through training and relevant experience
Desirable
- Relevant vocational management and leadership qualifications or training courses demonstrating a proven track of record of commitment to learning and development
Further Training
Essential
- Evidence of maintaining a continuous learning programme.
Experience
Essential
- Working in an NHS Hospital or other large organisation
- Staff management and supervisory experience
- Administration of out-patient clinics
- Demonstrable track record working with healthcare targets such as the 18-week RTTP
- Evidence of developing and maintaining effective working relationships with a variety of professionals ("the MDT") and service users/customers
- An awareness of the challenges currently facing the NHS
Desirable
- Experience investigating incidents reported on the Datix on-line system.
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
- Experience of contributing to service improvement projects
Special Skills/Aptitudes
Essential
- Awareness of STH Trust policies and procedures
- Demonstrable leadership qualities
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask.
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff.
- Ability to solve problems and respond to issues as they arise.
- Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Working knowledge of confidentiality, related legislation, and codes of practice
Desirable
- Ability to produce brief reports including numerical information.
- Knowledge of medical terminology
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
- Knowledge and experience of using Lorenzo and SystmOne
- Knowledge and experience of using ESR, PALMS and ERS
- Demonstrable leadership qualities and line management experience.
- Ability to manage staff to organisational policies.
Other Factors
Essential
- Being able to travel between NGH, RHH and Community bases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
