Job summary
The Gastroenterology Directorate are looking for a highly motivated individual to join the Gastroenterology Team at the Northern General Hospital.
This is an exciting opportunity to support the clinical administration of the service, which has busy outpatient service across two sites.
These roles will support the department, ensuring patient pathways are recorded accurately and patients receive a first class service.
Main duties of the job
The post holder will need to have excellent work typing skills. Previous relevant secretarial experience is desirable.
The post holders will need to demonstrate a high level of attention to detail, excellent communication and organisational skills, and the ability to work with colleagues from a variety of professions and backgrounds. The post holder will be expected to work flexibly to meet the needs of the service.
A key part of the role will be ensuring the delivery of an efficient and high quality service to patients and therefore the post holder will require extensive experience of working in a healthcare, customer care or retail/hospitality setting. Familiarity with Trust systems such as Lorenzo, SystmOne, ICE, and Digital Dictation is also desirable but not essential for the role.
Applicants should be able to demonstrate evidence of a strong commitment to personal development.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSEs in Maths and English Language Grade C/4 or above or equivalent experience/qualifications
Desirable
- ECDL or other IT qualification
Experience
Essential
- Experience of using Microsoft Packages, including word, Excel, Outlook (e-mail and calendars).
- Experience of using Databases.
- Excellent verbal and written communication skills.
- Ability to organise and prioritise workload.
- Ability to demonstrate effective team working.
- Flexible and adaptable approach to working in a constantly changing work environment.
- Advanced keyboard skills, including copy and audio typing, with a high degree of speed and accuracy.
Desirable
- Experience of working within a multi-disciplinary environment.
- Relevant Support Secretarial experience.
- Previous NHS experience.
- Experience of using Lorenzo.
- Experience of using G2 - digital dictation systems.
Special Skills/Aptitudes
Essential
- Ability to communicate with a range of people including medical staff, other health care professionals, patients and relatives.
- Ability to prioritise own workload to meet varying Deadlines.
Desirable
- Understanding of medical terminology.
Further Training
Essential
- A willingness to undertake further training as required for the role.
Desirable
Other Factors
Essential
- Good telephone manner.
- Excellent customer service skills.
Person Specification
Qualifications
Essential
- GCSEs in Maths and English Language Grade C/4 or above or equivalent experience/qualifications
Desirable
- ECDL or other IT qualification
Experience
Essential
- Experience of using Microsoft Packages, including word, Excel, Outlook (e-mail and calendars).
- Experience of using Databases.
- Excellent verbal and written communication skills.
- Ability to organise and prioritise workload.
- Ability to demonstrate effective team working.
- Flexible and adaptable approach to working in a constantly changing work environment.
- Advanced keyboard skills, including copy and audio typing, with a high degree of speed and accuracy.
Desirable
- Experience of working within a multi-disciplinary environment.
- Relevant Support Secretarial experience.
- Previous NHS experience.
- Experience of using Lorenzo.
- Experience of using G2 - digital dictation systems.
Special Skills/Aptitudes
Essential
- Ability to communicate with a range of people including medical staff, other health care professionals, patients and relatives.
- Ability to prioritise own workload to meet varying Deadlines.
Desirable
- Understanding of medical terminology.
Further Training
Essential
- A willingness to undertake further training as required for the role.
Desirable
Other Factors
Essential
- Good telephone manner.
- Excellent customer service skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
