Job summary
An exciting opportunity has arisen within Vascular Services for a professional Administration Coordinator to join our friendly and dynamic team. Helping to provide a high quality and efficient admin service to our clinical teams.
The role will involve providing designated inpatient and outpatient activity efficiently and effectively, in line with both national and local standards, and ensuring the workload is managed in a timely and accurate manner.
The post holder will be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. They will share the Trust values and be committed to equality, diversity and inclusion.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you.
We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems.
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Main duties of the job
Input data into STHFT Information systems.
To manage all individual patient clinical pathways to ensure treatment is within 18 weeks from date to referral to treatment.
On receipt of abnormal results communicate to the relevant person for follow up and ensure action is taken.
Email, voicemail, post, telephone calls, messages and photocopying.
Frequently convey sensitive information to patient re: - tests, treatments and guidelines in situations of distress, unhappiness, where there may be difficulty with acceptance, in line with agreed guidance protocol.
Occasionally handle aggressive/distressed telephone callers.
Actively contribute to the smooth running and development of the Department by sharing, discussing, and implementing new ideas and ways of working with colleagues and Directorate staff.
Manage and maintain patients through their clinical pathway (chasing investigations in a timely way), ensuring accurate recording of the patients 18-week pathway status at every juncture on the hospital Patient Administration System (Lorenzo) system and update PTL (Patient Tracking List).
Ensure patients are booked in for any requested tests/added to waiting lists as requested within the patient administration and ensure patient 18 week pathway status is updated/correct, including any RTT errors identified by the assistant coordinators.
Comply with General Data Protection Regulations, Access to Health Records Act, Health and Safety procedures and Confidentiality.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of its staff together with the provision of an excellent health and well-being support service.
Sheffield Teaching Hospitals NHS Foundation Trust is one of the largest and most successful healthcare employers in the UK. We offer fantastic opportunities for career progression, training and development, ensuring that roles are both challenging and rewarding.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure you clearly demonstrate how you meet the essential criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure you clearly demonstrate how you meet the essential criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent qualifications /experience) to include English Language at grade 4/C or above.
- NVQ 3 Business Admin or Customer Services or equivalent experience
- Demonstrable short courses or equivalent experience in report writing, data collation and analysis of results
Skills and Knowledge
Essential
- Excellent communication skills both written and oral.
- Ability to use own initiative and work to tight deadlines
- Experience of Lorenzo/Patient Administration Systems, databases, and information systems
- Able to audit and collate results from complex information
- Understanding of patient confidentiality
Desirable
- Understanding of RTT pathways
Experience
Essential
- Significant relevant experience working in a multidisciplinary team
- Experience of working with patient targets and deadlines
- Experience of Lorenzo/Patient Administration Systems, databases, and information systems
- Experience of working in a patient facing/customer service role
- Experience of working in a clerical role within a clinical directorate in the NHS.
- Experience working as a Support/Medical Secretary
Desirable
- Experience of working with senior colleagues
- Experience of planning complex process's
- Knowledge and understanding of the National Cancer Pathway and waiting time targets
- MDT Coordination experience
- Experience with databases and data handling
- Experience with Microsoft packages
Personal Qualities
Essential
- Excellent planning and organisational skills
- Able to problem solve and make decisions to support the service (e.g. Coordinate complex patient pathways)
- Be a proactive team player with the ability to work independently and without direct supervision.
Desirable
- Evidence of supporting continuous service development
- Evidence of casework management
Person Specification
Qualifications
Essential
- Educated to GCSE level (or equivalent qualifications /experience) to include English Language at grade 4/C or above.
- NVQ 3 Business Admin or Customer Services or equivalent experience
- Demonstrable short courses or equivalent experience in report writing, data collation and analysis of results
Skills and Knowledge
Essential
- Excellent communication skills both written and oral.
- Ability to use own initiative and work to tight deadlines
- Experience of Lorenzo/Patient Administration Systems, databases, and information systems
- Able to audit and collate results from complex information
- Understanding of patient confidentiality
Desirable
- Understanding of RTT pathways
Experience
Essential
- Significant relevant experience working in a multidisciplinary team
- Experience of working with patient targets and deadlines
- Experience of Lorenzo/Patient Administration Systems, databases, and information systems
- Experience of working in a patient facing/customer service role
- Experience of working in a clerical role within a clinical directorate in the NHS.
- Experience working as a Support/Medical Secretary
Desirable
- Experience of working with senior colleagues
- Experience of planning complex process's
- Knowledge and understanding of the National Cancer Pathway and waiting time targets
- MDT Coordination experience
- Experience with databases and data handling
- Experience with Microsoft packages
Personal Qualities
Essential
- Excellent planning and organisational skills
- Able to problem solve and make decisions to support the service (e.g. Coordinate complex patient pathways)
- Be a proactive team player with the ability to work independently and without direct supervision.
Desirable
- Evidence of supporting continuous service development
- Evidence of casework management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
