Job summary
The Emergency Department (ED) based at the Northern General Hospital is looking for a receptionist to join their team.
As a receptionist within the Emergency Department you'll play a key part in ensuring the best possible care for all patients attending the department by undertaking a range of administrative and reception responsibilities that support patient care.
We are seeking a confident individual with excellent communication skills and a professional, tactful and diplomatic approach to work within this busy department. This is a demanding but interesting and varied role. The successful candidate must possess the ability to work as part of a team and the initiative to work unsupervised when necessary. An understanding of confidentiality is essential as well as a commitment to delivering excellent customer service.
You must be educated to a GCSE standard (or equivalent) and have experience working in an office environment. Previous hospital experience including knowledge of Lorenzo would be desirable.
Good communication skills and excellent keyboard skills are also essential. Full training for this post will be provided.
Main duties of the job
Greet patients attending the Emergency Department (ED) in a friendly professional manner ascertaining their requirements and respond to their needs accordingly. To provide an interface between patients and health care professionals and provide a full range of clerical duties in all areas of the department.
Due to this being a 24/7 service the majority of the work will be unsupervised thus it is a requirement to manage own workload, often under pressure where working patterns are unpredictable, with frequent changes to tasks requiring an ability to prioritise.
To assist in arranging cover for vacant shifts in the absence of the Operations Manager or Team Leaders.
A flexible approach to working hours to meet the needs of the ED is essential.
Working in an environment where there is frequent contact to unpleasant smells and sights including exposure to patients vomiting or injuries.
Prioritise to ensure that work is completed in a timely manner.
Plan and manage own workload.
To work in an efficient, effective and timely manner and be adaptable to change.
To follow agreed protocols and policies seeking advice where appropriate.
To respond to requests for information. Participate in mandatory training.
Staff should make themselves fully aware of the procedures in the event of a Major incident, chemical incident or internal disaster and would be expected to attend if required.
About us
The Acute and Emergency Medicine and Pharmacy Care Group aspires to provide patients with high quality and timely clinical care. To achieve this, we have set out the following aims: -
Deliver the best clinical outcomes by
- Ensuring patients are treated in the most appropriate place and by the most appropriate health professional.
- Progressing towards a consultant led service in the Emergency Department 24/7.
- Provision of major trauma services that offer the best clinical outcomes for patients across the region.
Employ Caring and Cared for staff by
- Actively recruiting, developing and training staff, resulting in a proficient and caring workforce.
- Aligning the staff we have more closely with demand to ensure that the workload is manageable and we retain our existing staff without burn out.
- Listening to our staff's concerns and ideas and addressing these promptly with the support of service improvement.
- Recognising good performance and celebrating success more.
Spend Public Money Wisely by
- Demonstrating value for money for commissioners by working in partnership to design appropriate cost effective services.
- Reviewing our pathways to reduce waste and increase efficiency whilst maintaining or improving quality of service.
- Reviewing our activities to ensure the appropriate allocation of resource.
Deliver Excellent Research, Education and Innovation by
- Providing high quality training focussed on patient experience and outcomes.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE grade C/4 or above in English and Maths or relevant experience
- Computer literacy with accurate keyboard skills
- NVQ III in Business Administration. Or Administration qualification or significant previous administrative experience
Desirable
- Customer care training
- ECDL
- Understanding of data processing and analysis
Special Skills
Essential
- Effective communication & organisational skills.
- To be able to work autonomously and with minimal supervision
- Able to work accurately with excellent organisational skills
- Sound analytical judgement
- Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
- Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
- Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions
- Understanding of patient confidentiality.
- Excellent record keeping
- Ability to work within a team.
- Friendly, approachable manner
- Use of own initiative.
- The ability to manage large quantities of data and present accordingly.
- Ability to understand rotas to arrange cover out of hours.
Desirable
- Innovative approach to problem solving.
Experience
Essential
- Relevant experience of working in a clerical role/ emergency department setting.
- Experience of dealing with the general public.
- Experience of working in a clinical setting involving multi-disciplinary teams.
- Significant experience of working in a NHS Acute hospital.
- Working within a secure and confidential environment.
- Ability to prioritise own workload.
- Experience of training others
- A good knowledge of medical terminology.
- Knowledge of Patient Centre
- Proven track record demonstrating excellent customer service skills.
- Ability to manipulate data in to usable outputs.
Desirable
- Previous administration experience
Further Training
Essential
- MS Office Packages or demonstrable experience
Desirable
- Commitment to continuing professional and personal development.
Person Specification
Education and Qualifications
Essential
- Educated to GCSE grade C/4 or above in English and Maths or relevant experience
- Computer literacy with accurate keyboard skills
- NVQ III in Business Administration. Or Administration qualification or significant previous administrative experience
Desirable
- Customer care training
- ECDL
- Understanding of data processing and analysis
Special Skills
Essential
- Effective communication & organisational skills.
- To be able to work autonomously and with minimal supervision
- Able to work accurately with excellent organisational skills
- Sound analytical judgement
- Proven ability to interpret information and communicate to staff at all levels in a concise, informative and accurate way.
- Excellent interpersonal skills with an ability to deal tactfully with a variety of people and situations.
- Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions
- Understanding of patient confidentiality.
- Excellent record keeping
- Ability to work within a team.
- Friendly, approachable manner
- Use of own initiative.
- The ability to manage large quantities of data and present accordingly.
- Ability to understand rotas to arrange cover out of hours.
Desirable
- Innovative approach to problem solving.
Experience
Essential
- Relevant experience of working in a clerical role/ emergency department setting.
- Experience of dealing with the general public.
- Experience of working in a clinical setting involving multi-disciplinary teams.
- Significant experience of working in a NHS Acute hospital.
- Working within a secure and confidential environment.
- Ability to prioritise own workload.
- Experience of training others
- A good knowledge of medical terminology.
- Knowledge of Patient Centre
- Proven track record demonstrating excellent customer service skills.
- Ability to manipulate data in to usable outputs.
Desirable
- Previous administration experience
Further Training
Essential
- MS Office Packages or demonstrable experience
Desirable
- Commitment to continuing professional and personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
