Job summary
We are looking for an enthusiastic individual to work within the Reception Team within our Facilities directorate, overseeing and supervisory of our receptionist's across our STH sites. The role is to provide support to our reception areas and functions. You will have strong organisational and communication skills and be prepared to work within a busy and challenging environment.
Our team works closely with other directorates across the organisation to support patient care, requiring a customer focused approach and ability to display our PROUD values and behaviours
You will be accountable to the Facilities Team Manager with the post based across both the Northern General and Royal Hallamshire Hospital sites, primarily on a rota's basis.
Main duties of the job
You will be required to maintain and produce accurate information on our reception and governance information systems so a good level of IT skills are required.
You will be required to undertake supervisory management duties including deployment of tasks, first line management of staff. and audits of areas.
The role includes the undertaking of bespoke project work and conducting environment audits across the Trust sites, addressing any issues which arise.
The effective use of highly developed communications skills, demonstrate an understanding of confidentiality and the ability to deal with conflict are key to being successful in this role. You will need to demonstrate diplomacy and effective influencing skills.
Have the ability to be flexible and provide team working and support to colleagues is essential for this role.
Support and Complete the accommodation allocation process for medical and non-medical staff with allocations and bookings for our on call and accommodation services provided by the team.
Complete supervisory management duties across all functional area of reception desks, including; staff appraisals, approving annual and special leave requests, welfare support, return to work interviews following staff absences and mandatory / job specific training is completed
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent) including English Language at Grade C or above
- NVQ Level 3 Administration or Customer Care/IT or equivalent qualification or demonstrable experience
- ECDL or equivalent
Experience
Essential
- Experience of working in a customer facing administrative role.
- Experience of working with the public.
- Experience of Trust systems, ESR, Datix, Health Roster,
- Excellent computer skills including standard office packages and e-mail.
- Experience of working effectively with colleagues from a range of disciplines and levels of seniority
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
- Determination and resilience in meeting objectives and deadlines.
- Experience of maintaining a fast pace of work
- Excellent telephone manner
Desirable
- Previous clerical experience in the an NHS setting
- Experience of working and building effective working relationships with staff at all grades.
- Understanding of procedures and policies for effective administrative processes
- Supporting Staff Training and Development
Further Training
Essential
- A willingness to undertake training as required to deliver the duties of the post
- Supporting Staff Training and Development
Desirable
- Training on Trust systems e.g Integra Web Basket Health Roster Datix ESR EPR Connect 24 Loop
Special Skills
Essential
- Good communication skills (written and verbal)
- Good organisational skills
- Effective team-working skills
- Proactivity
- Ability to prioritise own workload
- Good attention to detail
- Ability to work under limited supervision
- Proven reliable attendance record
- Flexible to meet the needs of the service
Other Factors
Essential
- Understanding of issues surrounding confidentiality
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent) including English Language at Grade C or above
- NVQ Level 3 Administration or Customer Care/IT or equivalent qualification or demonstrable experience
- ECDL or equivalent
Experience
Essential
- Experience of working in a customer facing administrative role.
- Experience of working with the public.
- Experience of Trust systems, ESR, Datix, Health Roster,
- Excellent computer skills including standard office packages and e-mail.
- Experience of working effectively with colleagues from a range of disciplines and levels of seniority
- Experience of exercising initiative and demonstrating innovative approaches within overall delegated responsibility and parameters
- Determination and resilience in meeting objectives and deadlines.
- Experience of maintaining a fast pace of work
- Excellent telephone manner
Desirable
- Previous clerical experience in the an NHS setting
- Experience of working and building effective working relationships with staff at all grades.
- Understanding of procedures and policies for effective administrative processes
- Supporting Staff Training and Development
Further Training
Essential
- A willingness to undertake training as required to deliver the duties of the post
- Supporting Staff Training and Development
Desirable
- Training on Trust systems e.g Integra Web Basket Health Roster Datix ESR EPR Connect 24 Loop
Special Skills
Essential
- Good communication skills (written and verbal)
- Good organisational skills
- Effective team-working skills
- Proactivity
- Ability to prioritise own workload
- Good attention to detail
- Ability to work under limited supervision
- Proven reliable attendance record
- Flexible to meet the needs of the service
Other Factors
Essential
- Understanding of issues surrounding confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Northern General Hospital/Royal Hallamshire Hospital
Porters Lodge, Central Way
Sheffield
S5 7AU
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
