Job summary
Are you looking for an exciting new challenge in a place to take your career to the next level? Would you like to join a friendly, progressive, innovative team and play a part in the transformation of pathology services across South Yorkshire and Bassetlaw? Do you want to work in a fully UKAS-accredited, modern laboratory environment where you can make a difference?
Main duties of the job
- Oversight and responsibility for the maintenance and updating of procedural documentation, directly pertinent to the clerical staff base.
- Deal with telephone and other media enquiries from all staff groups and service users in a tactful, polite and courteous manner, bringing urgent matters to the attention of team members, managers and Consultants.
- Provide a flexible administrative support service across the department as required.
- Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email and telephone.
- Undertake computer duties that include relevant electronic Trust and Microsoft systems.
- Maintain good IT skills and carry out keyboard work for long periods where there may be regular queries and interruptions from service users and team members.
About us
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
STHFT operates with a budget of £1.2 bn, has a workforce of over 18,500 employees, covers five hospital sites, provides care from over forty community settings, and has an excellent reputation for research.
As an organisation we value and respect our staff and the community we serve. We provide excellent staff benefits; this includes commitment to professional development but also many initiatives to support employees in balancing their personal and professional lives.
The South Yorkshire and Bassetlaw Pathology Partnership are invested in training, developing, and supporting staff in all aspects including academic courses from certificates of achievement, registration, specialist and higher specialist IBMS portfolios, apprenticeships and leadership and management qualifications.
We pride ourselves in enabling opportunity across all our sites to develop staff and provide a strong and sustained service for the future.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualification
Essential
- GCSE (or equivalent) in English and Maths at grade C/4 or above or equivalent
- NVQ level 3 in Business administration or equivalent qualification or experience
Desirable
- ECDL or evidence of short courses in all core Microsoft Office Applications (Outlook, Word, PowerPoint, Excel)
Experience
Essential
- Relevant experience of secretarial/clerical/administration duties
- Experience of meeting objectives and deadlines in a fast-paced environment
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of working in a confidential environment
Desirable
- Experience working as a Medical Secretary/admin role in healthcare setting.
- Audio Typing Experience
- Experience with NHS/Healthcare software systems
Skills and Knowledge
Essential
- Working knowledge of Microsoft Office package (word, excel, access etc)
- Effective communication skills, written and oral
- Committment to role
- Able to work in a methodical & analytical manner. Prioritise work, meet deadlines & utilise good organisational skills.
- Ability to build relationships, work under pressure, and contribute to a high-quality service.
Values and Behaviour (PROUD)
Essential
- Understanding of how laboratory services are part of the patient pathway and impact on patient care
- Ability to work as part of a Team
- Understand the need to accept responsibility for own actions and ensure accuracy and attention to detail
- Developed interpersonal skills and ability to communicate at all levels
- Ability to work within defined timescales
Person Specification
Education and Qualification
Essential
- GCSE (or equivalent) in English and Maths at grade C/4 or above or equivalent
- NVQ level 3 in Business administration or equivalent qualification or experience
Desirable
- ECDL or evidence of short courses in all core Microsoft Office Applications (Outlook, Word, PowerPoint, Excel)
Experience
Essential
- Relevant experience of secretarial/clerical/administration duties
- Experience of meeting objectives and deadlines in a fast-paced environment
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of working in a confidential environment
Desirable
- Experience working as a Medical Secretary/admin role in healthcare setting.
- Audio Typing Experience
- Experience with NHS/Healthcare software systems
Skills and Knowledge
Essential
- Working knowledge of Microsoft Office package (word, excel, access etc)
- Effective communication skills, written and oral
- Committment to role
- Able to work in a methodical & analytical manner. Prioritise work, meet deadlines & utilise good organisational skills.
- Ability to build relationships, work under pressure, and contribute to a high-quality service.
Values and Behaviour (PROUD)
Essential
- Understanding of how laboratory services are part of the patient pathway and impact on patient care
- Ability to work as part of a Team
- Understand the need to accept responsibility for own actions and ensure accuracy and attention to detail
- Developed interpersonal skills and ability to communicate at all levels
- Ability to work within defined timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
