Job summary
An opportunity has arisen for an Assistant Systems Access Manager. This post holder will assist in enabling a centralised approach to managing network services access throughout the Trust. This consists of Systems Access (SA, made up of Active Directory, applications and email) and Registration Authority (RA) accounts for over 21,000 Trust users and partner organisations.
They will assist the Systems Access Manager to develop processes, standards and policies, along with working to ensure all users adhere to trust security and confidentiality guidelines. They will ensure that all SA and RA processes are followed by any individuals who are required to undertake them. They will produce regular reports to evidence compliance and identify areas of improvement.
The post holder will be required to use their communication skills to support users with system access issues and will effectively liaise between users and IT Services Department to resolve these issues.
They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting, service automation, and development of an end user Self-Service Portal.
Main duties of the job
- Action calls logged with the Service Desk and respond to requests within the agreed timescales, whilst making sure all other tasks are completed timely and efficiently.
- Deal with queries relating to the creation and management of individuals NHS.net accounts and act as one of the Trust's Local Organisation Agent (LOA).
- Create and update Trust network user accounts using Microsoft Active Directory software. Assign appropriate shared drive access and emails as required using knowledge of different job roles and departments.
- Be responsible for maintaining and improving the IT on-boarding, off-boarding and change processes in line with NHS guidelines, automating steps where possible.
- Extract reports using scripts that monitor account management and ensure that processes are being followed correctly including additions, changes, and deletions.
- Assist in the auditing of network accounts on a regular basis to ensure all expired accounts are no longer on the system are dealt with accordingly and within Trust policy.
- To contribute to the implementation of RA policy and RA processes locally adhering to national guidance.
- Be knowledgeable with both the Role Based Access Control (RBAC) and Position Based Access Control (PBAC) profiles, as defined by the NHS England, to create and maintain access control using complicated data matrix provided by the national RBAC database.
- Develop new and maintain and optimise existing automated workflows and business logic within the ITSM Platform.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE's in English and Mathematics at grade A-C (or equivalent qualification).
- HNC Level or equivalent in an IT related field (Equivalent to A Level Grade A-C).
- ITIL Foundation qualification or willingness to take.
Desirable
- Further ITIL Training
- Microsoft Certifications or equivalent or willingness to take.
Experience
Essential
- Experience of working in IT Support environment, which can include work placement as part of a period of study.
- Knowledge of IT system access and security protocols.
- Knowledge of desktop computer hardware or software gained through study or practical experience.
- Customer service and IT support experience.
- Experience of collaborative and team working practices.
- Evidence of on-going personal and professional development (study or alternative).
Desirable
- Experience of installing and supporting Microsoft products and operating systems.
- Use of scripting languages such as PowerShell to automate operations and undertake auditing.
- Fundamental knowledge of an administrative scripting language (PowerShell, Jscript, etc.).
- Experience of using an ITSM Platform.
Skills and Knowledge
Essential
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations.
- Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
- Understanding of technical issues surrounding implementation of new/replacement systems.
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents.
- Demonstrates work process to other members of IT Services within own work area.
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
- Ability to evaluate and interpret technical information for communication to a wide audience.
- Advanced keyboard skills.
- Regular VDU user.
Desirable
- Demonstrate knowledge of IT related standards, NHS Data Protection Security Toolkit (DSPT), Cyber Security.
- Demonstrate experience of system testing, data cleansing, presentation skills, and contingency management.
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form.
- Commitment to continual personal development with an ability to maintain skills set through further training.
- Methodical and systematic in approach to all aspects of work.
- Organisational skills with attention to detail.
Person Specification
Qualifications
Essential
- GCSE's in English and Mathematics at grade A-C (or equivalent qualification).
- HNC Level or equivalent in an IT related field (Equivalent to A Level Grade A-C).
- ITIL Foundation qualification or willingness to take.
Desirable
- Further ITIL Training
- Microsoft Certifications or equivalent or willingness to take.
Experience
Essential
- Experience of working in IT Support environment, which can include work placement as part of a period of study.
- Knowledge of IT system access and security protocols.
- Knowledge of desktop computer hardware or software gained through study or practical experience.
- Customer service and IT support experience.
- Experience of collaborative and team working practices.
- Evidence of on-going personal and professional development (study or alternative).
Desirable
- Experience of installing and supporting Microsoft products and operating systems.
- Use of scripting languages such as PowerShell to automate operations and undertake auditing.
- Fundamental knowledge of an administrative scripting language (PowerShell, Jscript, etc.).
- Experience of using an ITSM Platform.
Skills and Knowledge
Essential
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations.
- Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
- Understanding of technical issues surrounding implementation of new/replacement systems.
- Demonstrate effective written and verbal communication skills.
- Produce timely, accurate written/electronic records and documents.
- Demonstrates work process to other members of IT Services within own work area.
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
- Ability to evaluate and interpret technical information for communication to a wide audience.
- Advanced keyboard skills.
- Regular VDU user.
Desirable
- Demonstrate knowledge of IT related standards, NHS Data Protection Security Toolkit (DSPT), Cyber Security.
- Demonstrate experience of system testing, data cleansing, presentation skills, and contingency management.
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form.
- Commitment to continual personal development with an ability to maintain skills set through further training.
- Methodical and systematic in approach to all aspects of work.
- Organisational skills with attention to detail.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
