Job summary
We are seeking an enthusiastic, motivated individual to join our secretarial team within ENT. The role provides a link between the Trust, the patient and their GP for patients/carers and other healthcare professionals. You will provide a comprehensive, efficient and responsive secretarial and waiting list service to the medical staff and their teams.
The department forms part of the Head and Neck Group within Sheffield Teaching Hospitals NHS Foundation Trust, which is made up of 4 Directorates.
Working Hours/Pattern: 16 hours over 2 days
Main duties of the job
The successful candidate will be required to provide comprehensive secretarial and waiting list support to three of our ENT Surgeons based within the Royal Hallamshire Hospital.
You will need to have the ability to work both independently and as part of a team whilst maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to be able to liaise with staff throughout the Trust at all levels including Consultants, Management, Nursing staff, GP's, patients and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application you will need to have a good standard of education, experience of an office based role, excellent verbal and written communication skills and a clear understanding of patient confidentiality.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- OCR 2 and/or RSA 3 Audio typing/word processing and/or secretarial qualification or equal demonstrable experience
Desirable
- I.T. qualifications such as NVQs / EDCL
- Medical word processing qualification or equivalent
Experience
Essential
- Significant experience working in an office environment
- Working knowledge of office practice and procedures
- Demonstrable track record achieving deadlines and targets
- Audio typing experience
- Experience using Microsoft Office and similar I.T. packages
- Supporting in management and scheduling of surgical waiting list
- Patient pathway / 18 week knowledge
Desirable
- Previous experience in an NHS office environment
- Previous experience of STH Trust data systems
- Working knowledge of the Lorenzo patient administration system (or similar)
- Knowledge of medical terminology, preferably related to ENT disorders
- Medical audio typing experience
Further Training
Desirable
- Medical secretarial qualification and/or training
Special Skills/Aptitudes
Essential
- Excellent written and verbal English language communication skills
- Excellent standard of spelling and grammar
- A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
- Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and ability to work to deadlines Ability to work both independently and as part of a team Working knowledge of confidentiality, related legislation and codes of practice
- Ability to work both independently and as part of a team
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable
- Methodical and accurate approach to working
Other Factors
Essential
- Willingness to work flexibly when required
- Willingness and ability to travel to other hospital sites when required
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- OCR 2 and/or RSA 3 Audio typing/word processing and/or secretarial qualification or equal demonstrable experience
Desirable
- I.T. qualifications such as NVQs / EDCL
- Medical word processing qualification or equivalent
Experience
Essential
- Significant experience working in an office environment
- Working knowledge of office practice and procedures
- Demonstrable track record achieving deadlines and targets
- Audio typing experience
- Experience using Microsoft Office and similar I.T. packages
- Supporting in management and scheduling of surgical waiting list
- Patient pathway / 18 week knowledge
Desirable
- Previous experience in an NHS office environment
- Previous experience of STH Trust data systems
- Working knowledge of the Lorenzo patient administration system (or similar)
- Knowledge of medical terminology, preferably related to ENT disorders
- Medical audio typing experience
Further Training
Desirable
- Medical secretarial qualification and/or training
Special Skills/Aptitudes
Essential
- Excellent written and verbal English language communication skills
- Excellent standard of spelling and grammar
- A positive, polite and professional attitude to meet service needs with good demonstrable customer service skills.
- Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and ability to work to deadlines Ability to work both independently and as part of a team Working knowledge of confidentiality, related legislation and codes of practice
- Ability to work both independently and as part of a team
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable
- Methodical and accurate approach to working
Other Factors
Essential
- Willingness to work flexibly when required
- Willingness and ability to travel to other hospital sites when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
