Job summary
An exciting opportunity has arisen for a Support Medical Secretary to join the Cardiology Department at Sheffield Teaching Hospitals. This role is pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional administrative service to patients, relatives, carers and other internal and external stakeholders.
Cardiothoracic Service is based at both Northern General Hospital and Royal Hallamshire Hospital and is the service provider for South Yorkshire, North Derbyshire, North Lincolnshire and North Nottinghamshire, serving a population in excess of 2.2 million people. The fundamental goal of the department is to improve the quality of care offered to cardiology patients so that they can live as productive and independent a life as possible.
Main duties of the job
You will be working on varied roles but your main duties include the following:
- Type patient letters relating to clinic appointments, test results, referrals, discharge summaries from digital audio dictation, long hand, or verbal dictation. Aiming towards turning typing around in 48 hours.
- Cover the medical secretaries absences (sickness and annual leave) taking telephone messages and undertaking any urgent typing and tasks for the consultant and team.
- To assist the medical secretaries in managing patients through their 18 week pathway. To validate pathways and amend them on Lorenzo when typing. To escalate any possible breaches to Line Managers.
- Assisting medical secretaries in the management of in-patient waiting lists ensuring that Trust and National waiting list policies and procedures are adhered to, tracking the patients through their 18 week pathway for their in-patient stay.
- Management of patient investigations using Trust computer systems.
- Dealing with telephone queries from patients/other healthcare workers.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE (or equivalent) Standard including English Grade 4/C or above or equivalent experience / able to demonstrate the competencies required to carry out this role.
- RSA II/ OCR II Word/ Text Processing - or equivalent
- Audio Typing
Desirable
- Qualification in Office Practice
- ECDL
- Any qualification related to a Support Medical Secretarial Post
Experience
Essential
- Relevant Support Secretarial experience
- NHS experience or public sector experience
- Experience of using Microsoft Packages, including word, Excel, Outlook (e-mail and calendars)
- Knowledge and Use of databases
- Experience of using audio systems
- Experience of working with confidentiality issues
Desirable
- Experience of a multi-disciplinary environment
- Experience of using G2 - digital dictation system
Special Skills/Aptitudes
Essential
- Medical Terminology
- Ability to communicate with a range of people including medical staff, other health care professionals, patients and relatives
- Ability to prioritise own workload
- Ability to use own initiative
- Ability to work under pressure
- Team player
- Neat, accurate and methodical working procedures
Desirable
Further Training
Essential
- A willingness to undertake further training as required for the role
Desirable
Other Factors
Essential
- Conscientious and methodical worker
- Tactful and understanding manner
- Flexible to meet the needs of the service
- Good telephone manner
- Excellent customer service skills
- Must demonstrate an understanding of confidentiality
- Ability to work well within a team and be flexible in working practices
Person Specification
Qualifications
Essential
- Educated to GCSE (or equivalent) Standard including English Grade 4/C or above or equivalent experience / able to demonstrate the competencies required to carry out this role.
- RSA II/ OCR II Word/ Text Processing - or equivalent
- Audio Typing
Desirable
- Qualification in Office Practice
- ECDL
- Any qualification related to a Support Medical Secretarial Post
Experience
Essential
- Relevant Support Secretarial experience
- NHS experience or public sector experience
- Experience of using Microsoft Packages, including word, Excel, Outlook (e-mail and calendars)
- Knowledge and Use of databases
- Experience of using audio systems
- Experience of working with confidentiality issues
Desirable
- Experience of a multi-disciplinary environment
- Experience of using G2 - digital dictation system
Special Skills/Aptitudes
Essential
- Medical Terminology
- Ability to communicate with a range of people including medical staff, other health care professionals, patients and relatives
- Ability to prioritise own workload
- Ability to use own initiative
- Ability to work under pressure
- Team player
- Neat, accurate and methodical working procedures
Desirable
Further Training
Essential
- A willingness to undertake further training as required for the role
Desirable
Other Factors
Essential
- Conscientious and methodical worker
- Tactful and understanding manner
- Flexible to meet the needs of the service
- Good telephone manner
- Excellent customer service skills
- Must demonstrate an understanding of confidentiality
- Ability to work well within a team and be flexible in working practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
