Job summary
An exciting opportunity has become available to join the team within Neurosciences, helping to deliver first-class local and regional healthcare. The successful candidate will gain experience of working alongside operational managers in a busy, hardworking, supportive directorate that will facilitate future personal and professional progression.
We are seeking a bright, talented and personable individual as the team continues an exciting period of transformation. The successful candidate needs to be an excellent team player whilst being able to work using his/her own initiative. You should be motivated and enthusiastic with excellent organisational and I.T. skills.
This is a demanding position, but an exciting one, which offers driven candidates many opportunities for personal and professional development.
The Directorate rewards its committed staff with a flexible approach to work to promote a healthy work/life balance and robust service cover (details to be negotiated and agreed).
The post-holder will need to demonstrate the ability to work collaboratively with clerical and senior medical colleagues.
You will need to meet performance targets and deliver to tight deadlines whilst efficiently managing a complex and changing workload. Thus, an eye for detail whilst working under pressure is essential.
Main duties of the job
Supporting the Directorate's management team by providing comprehensive and flexible administrative support across Neurosciences.
Co-ordinating the department's response to morbidity and mortality (M&M) events and meetings, internal audits, and national audits, including those associated with the National Neurosurgical Audit Project (NNAP).
Administrating the operational and quality aspects of the Medical School programmes for medical undergraduate clinical placements, liaising with clinical teachers, students and University of Sheffield Medical School staff.
Supporting the academic clinical leads in the organisation and delivery of medical students' education and clinical placements.
Supporting the Service Co-ordinators with Directorate administration as requested.
About us
The Directorate of Neurosciences forms part of the Head & Neck Group along with the E.N.T., Oral & Dental and Ophthalmology services.
The Directorate of Neurosciences is one of the busiest and most varied Directorates in the Trust and patients travel from across the region and country to be treated here. Neurosciences comprises of neurology, neurosurgery, neurorehabilitation, neuro-psychotherapy, neurophysiology, stereotactic radiosurgery and TIA/stroke services.
Pre-COVID19, Neurosurgery's 2019 activity contract was 13,000 out-patients and 1,650 elective surgical procedures. The service currently employs 17 consultants, not including the junior medical staff or speciality doctors. We also have a large range of nurses, support workers and other health professionals that support the medical team, some of whom also treat patients in clinics of their own. The Directorate's annual budget is in excess of £35 million.
Working as part of such a large and diverse multi-disciplinary team, while working close with the people in your immediate area, will provide an excellent environment for you to get to know people and develop good friendships and working relationships. This provides both the opportunity for professional and personal development and the challenges to ensure that we are constantly learning and remain an evolving service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Person Specification
Qualifications
Essential
- GCSE maths & English at grade C/4 or above (or equivalent)
- Diploma / NVQ level 4 / equivalent qualification or A-level / NVQ level 3 plus demonstrable relevant experience equivalent to level 4
Desirable
- II.T. qualifications (e.g. NVQ level 2 or above or EDCL)
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required.
Experience
Essential
- Extensive experience in an office environment.
- Administration experience
- Demonstrable track record achieving deadlines and targets.
- Comprehensive understanding of procedures and policies for using and maintaining databases
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers.
- Evidence of developing and maintaining effective working relationships with healthcare professionals, medical and administrative staff.
- Experience using databases to manage information as well as share and analyse data.
- Excellent analytical skills and experience of data management e.g. data analysis, interpretation of results and basic statistics.
- Report writing/presentation skills
- An awareness of the challenges currently facing the NHS.
Desirable
- Extensive experience working for the NHS.
- Demonstrable leadership experience
- Knowledge of the Directorate
- Experience of working in research and/or clinical audit
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP.
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone.
- Experience using Lorenzo or a similar patient administration system.
- Experience communicating directly with patients, carers and relatives, both face-to-face and over the 'phone.
- Familiarity with out-patient and in-patient ward areas.
- Previous supervisory experience.
- Experience of training others
Further Training
Desirable
- Experience of teaching or training small groups.
- Database design skills.
- Able to program in VBA and/or SQL
Special Skills/Aptitudes
Essential
- Excellent written and verbal communication skills.
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Excellent standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
- Familiar with hosting meetings via Microsoft Teams or similar software.
- Flexible approach to work.
- A positive, polite and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation and codes of practice.
Desirable
- Knowledge of STH waiting list policies including out-patient and in-patient targets.
- Demonstrable leadership qualities.
- Awareness of STH Trust policies and procedures.
- An understanding of clinical governance.
Person Specification
Qualifications
Essential
- GCSE maths & English at grade C/4 or above (or equivalent)
- Diploma / NVQ level 4 / equivalent qualification or A-level / NVQ level 3 plus demonstrable relevant experience equivalent to level 4
Desirable
- II.T. qualifications (e.g. NVQ level 2 or above or EDCL)
Other Factors
Essential
- Willingness and ability to travel to other hospital sites when required.
Experience
Essential
- Extensive experience in an office environment.
- Administration experience
- Demonstrable track record achieving deadlines and targets.
- Comprehensive understanding of procedures and policies for using and maintaining databases
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers.
- Evidence of developing and maintaining effective working relationships with healthcare professionals, medical and administrative staff.
- Experience using databases to manage information as well as share and analyse data.
- Excellent analytical skills and experience of data management e.g. data analysis, interpretation of results and basic statistics.
- Report writing/presentation skills
- An awareness of the challenges currently facing the NHS.
Desirable
- Extensive experience working for the NHS.
- Demonstrable leadership experience
- Knowledge of the Directorate
- Experience of working in research and/or clinical audit
- Demonstrable track record working with healthcare targets, especially the 18-week RTTP.
- Experience communicating directly with service users/customers, both face-to-face and over the 'phone.
- Experience using Lorenzo or a similar patient administration system.
- Experience communicating directly with patients, carers and relatives, both face-to-face and over the 'phone.
- Familiarity with out-patient and in-patient ward areas.
- Previous supervisory experience.
- Experience of training others
Further Training
Desirable
- Experience of teaching or training small groups.
- Database design skills.
- Able to program in VBA and/or SQL
Special Skills/Aptitudes
Essential
- Excellent written and verbal communication skills.
- Excellent interpersonal skills encompassing both teamwork and customer service.
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others.
- Ability to work under pressure in a fast-paced environment.
- An eye for detail whilst maintaining an active appreciation of the bigger picture.
- Ability to solve problems and respond to issues as they arise.
- Excellent standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
- Familiar with hosting meetings via Microsoft Teams or similar software.
- Flexible approach to work.
- A positive, polite and professional attitude to meet service needs.
- Working knowledge of confidentiality, related legislation and codes of practice.
Desirable
- Knowledge of STH waiting list policies including out-patient and in-patient targets.
- Demonstrable leadership qualities.
- Awareness of STH Trust policies and procedures.
- An understanding of clinical governance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
