Job summary
The purpose of the role is to predominately provide service support for Community Services colleagues using SystmOne to manage the patient information and ensure that their needs and that of the service are met; playing an important part in supporting the software required to deliver key NHS targets and to support the needs of our patients.
We are seeking a dynamic and motivated Support Technician. The candidates will be a highly motivated team players who enjoys working in a complex, fast moving, and challenging environment. You must have excellent customer service skills and be confident communicating with professionals at all levels as you will be expected to work collaboratively with internal and external agencies.
As a key member of the team you will play a pivotal role in providing customers with help, advice and operational systems support for our Community Services colleagues.
Main duties of the job
The Team provides technical support for the Trust's Community System of choice which includes the deployment of pro-active problem management techniques and monitoring and event management. The post holder will be responsible for providing a range of support and installation services to the Trust.
The Informatics Directorate provides a full information, communication, and technology service that is aligned to the STH corporate strategy from ward to Board level, ensuring Trust wide compliance with data governance legislation and NHS standards.
The Directorate plays a key role in leading and supporting technological modernisation across the organisation, driving changes that will improve performance and efficiency in all areas of clinical and corporate service delivery across the Trust.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE level, including English language and Maths at grade C/4 or above or equivalent experience/qualifications.
- NVQ III in an IT related field or the equivalent level of qualification or combination of qualifications and experience to this level
Desirable
- PRINCE2 qualification
- ECDL
Experience
Essential
- Some experience in health care
- Experience of using clinical information systems
- Involvement in an area of change and innovation in practice
- Experience of working collaboratively with multiple professional teams from both internal and external agencies.
Desirable
- Experience of training or facilitation
- Experience of change management
- Experience of managing projects
- Experience of audit or evaluation
Special Skills
Essential
- Commitment to continual personal development
- Advanced keyboard skills
- Ability to interpret technical information for communication to a wide audience
- Self Motivated
- Works on own initiative
- Good communication skills
- Regular VDU user
Other factors
Essential
- Commitment to continuing professional development
- This role will require cross city working.
Further Training
Desirable
Person Specification
Qualifications
Essential
- Educated to GCSE level, including English language and Maths at grade C/4 or above or equivalent experience/qualifications.
- NVQ III in an IT related field or the equivalent level of qualification or combination of qualifications and experience to this level
Desirable
- PRINCE2 qualification
- ECDL
Experience
Essential
- Some experience in health care
- Experience of using clinical information systems
- Involvement in an area of change and innovation in practice
- Experience of working collaboratively with multiple professional teams from both internal and external agencies.
Desirable
- Experience of training or facilitation
- Experience of change management
- Experience of managing projects
- Experience of audit or evaluation
Special Skills
Essential
- Commitment to continual personal development
- Advanced keyboard skills
- Ability to interpret technical information for communication to a wide audience
- Self Motivated
- Works on own initiative
- Good communication skills
- Regular VDU user
Other factors
Essential
- Commitment to continuing professional development
- This role will require cross city working.
Further Training
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
