Job summary
This is an exciting time to work in the Department of ENT.
We are consistently working towards improving the service we provide to our patients and the team is looking to recruit a motivated, dynamic individual to provide an effective support medical secretarial service to the department.
Applications are invited from individuals with effective secretarial skills who would look forward to working within a highly successful and challenging environment. An opportunity has arisen to contribute to the continuing success of this thriving regional specialty.
You will have excellent communication and interpersonal skills. With a professional approach, you will be able to liaise with staff at a variety of levels, throughout the Trust. You will also be able to communicate with patients and relatives; in particular you will have the ability to deal with telephone enquiries in a polite and efficient manner.
Main duties of the job
Our expectation is that you will be able to demonstrate competent organisational skills and initiative, prioritising your own work to meet deadlines whilst maintaining the high standards, which have become customary within the department.
An OCR 2 word processing/audio skills or equivalent qualification, GCSE English at level 4/C or equivalent and a good knowledge of Microsoft Office packages will be required for the role.
In addition, significant clerical or secretarial experience is essential.
Ideally, you will have a good understanding of the Patient Administration System (Lorenzo), a familiarity with medical terminology and previous experience in a medical environment and in a multidisciplinary team setting. However, these are not essential as training will be provided.
You will be able to demonstrate an understanding of confidentiality issues and 18 week RTT pathways. Candidates should be effective team players and be able to demonstrate a flexible approach. The successful candidate can expect to work within a busy but supportive environment.
About us
This vacancy is advertised on a fixed term contract basis for a period of a maximum of twelve months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.
The Directorate provides a high quality emergency, secondary and regional specialist service in Ears, Nose & Throat and its allied disciplines, Hearing Services and Neurotology. This role is pivotal in enabling the Directorate to provide a high-quality, comprehensive and professional clinical and administrative service to patients, relatives, carers and other internal and external stakeholders.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Experience
Essential
- Significant experience working in an office environment
- Demonstrable track record achieving deadlines and targets
- Experience using Microsoft Office and similar I.T. packages
- Understanding of waiting Lists
- Booking appointments /processing of referrals
- Able to deal with telephone queries
- Attend group meetings/minute taking as required
Desirable
- Experience in an NHS office environment
- Experience of STH Trust data systems
- Working knowledge of the Lorenzo patient administration system (or similar)
- Knowledge of medical terminology, preferably related to ENT disorders
- Understand patient pathways/validation
Qualifications
Essential
- GCSE standard English and mathematics at grades C / level 4 (or equivalent qualifications/experience)
- Audio typing level 2 (or equal demonstrable qualifications/experience)
Desirable
- Word processing qualification or equivalent
- I.T. qualifications such as NVQs or EDCL
Special skills/aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and ability to work to deadlines
- Ability to work both independently and as part of a team
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable
- Methodical and accurate approach to working
Person Specification
Experience
Essential
- Significant experience working in an office environment
- Demonstrable track record achieving deadlines and targets
- Experience using Microsoft Office and similar I.T. packages
- Understanding of waiting Lists
- Booking appointments /processing of referrals
- Able to deal with telephone queries
- Attend group meetings/minute taking as required
Desirable
- Experience in an NHS office environment
- Experience of STH Trust data systems
- Working knowledge of the Lorenzo patient administration system (or similar)
- Knowledge of medical terminology, preferably related to ENT disorders
- Understand patient pathways/validation
Qualifications
Essential
- GCSE standard English and mathematics at grades C / level 4 (or equivalent qualifications/experience)
- Audio typing level 2 (or equal demonstrable qualifications/experience)
Desirable
- Word processing qualification or equivalent
- I.T. qualifications such as NVQs or EDCL
Special skills/aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent I.T. literacy and keyboard skills including the use of Microsoft Office software packages
- Ability to work under pressure in a fast-paced environment
- Good organisational skills and ability to work to deadlines
- Ability to work both independently and as part of a team
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable
- Methodical and accurate approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
