Job summary
This is an exciting post which plays a key role supporting the Trust's patient experience agenda.
The Patient Experience and Engagement Officer will be responsible for providing administrative and clerical support for patient feedback and engagement activity across the Patient Experience team at Sheffield Teaching Hospitals.
Please note that this is a part time role at 0.6 WTE (22.5 hours per week).
Main duties of the job
To provide a comprehensive and effective administrative and clerical support across the Patient Experience and Engagement team, supporting with all aspects of patient feedback intelligence, including, but not limited to: the Friends and Family Test; the National Patient Survey Programme; the Trust's programme of local surveys; the Trust's Engagement Network; online sources of patient feedback data; and ad hoc requests.
To contribute to the delivery and development of the Trust's Patient Experience and Engagement priorities.
To support Patient Feedback and Engagement activity across the team.
To support the delivery of a high quality, safe and compassionate healthcare service and demonstrate STHs 'PROUD' values of People focused, Respect, Ownership, Unity, and Delivery.
About us
You will be working for an organisation which is committed to valuing and respecting all of its staff and the community it serves, as demonstrated through the Trust's PROUD values. Sheffield Teaching Hospitals is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the criteriaspecified in the Person Specification for the role.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the criteriaspecified in the Person Specification for the role.
Person Specification
Education and Qualifications
Essential
- GCSE English and Maths at Grade 4/C (or equivalent) or above, or equivalent experience
- Educated to Level 3 NVQ in customer services or related subject plus, extensive experience in a customer facing service dealing with complex and/or sensitive enquiries, which would equate to a Level 4 qualification.
Desirable
- Accredited qualification in Microsoft applications e.g. Excel, Access
Experience
Essential
- Relevant experience of secretarial/ administrative role within a large complex organisation
- Experience of inputting data accurately
- Experience of collating and preparing information for use in reports/presentations using Word, Excel, and PowerPoint
- Experience of working with professionals across multi-disciplinary teams
Desirable
- Relevant experience of working in a patient/customer-facing role
- Experience of working within the NHS or Healthcare setting
Skills and Knowledge
Essential
- Ability to communicate clearly at all levels in writing, verbally and face to face
- Good IT literacy- extensive knowledge of Microsoft applications e.g. Outlook, Word, PowerPoint and Excel, and ability to quickly learn how to use new IT systems
- Good organisational skills and ability to work to deadlines
- Ability to maintain high standards of accuracy in the often busy office environment
- Ability to use initiative and prioritise own workload to deliver competing demands
- Ability to work well as part of a team
- Understanding of confidentiality
Desirable
- Knowledge and understanding of the Friends and Family Test mechanism for collecting patient feedback
- Understanding of mechanisms for gaining insight on patient experience
Personal Qualities
Essential
- Proactive and flexible approach
- Ability to travel between hospital sites and community locations
Person Specification
Education and Qualifications
Essential
- GCSE English and Maths at Grade 4/C (or equivalent) or above, or equivalent experience
- Educated to Level 3 NVQ in customer services or related subject plus, extensive experience in a customer facing service dealing with complex and/or sensitive enquiries, which would equate to a Level 4 qualification.
Desirable
- Accredited qualification in Microsoft applications e.g. Excel, Access
Experience
Essential
- Relevant experience of secretarial/ administrative role within a large complex organisation
- Experience of inputting data accurately
- Experience of collating and preparing information for use in reports/presentations using Word, Excel, and PowerPoint
- Experience of working with professionals across multi-disciplinary teams
Desirable
- Relevant experience of working in a patient/customer-facing role
- Experience of working within the NHS or Healthcare setting
Skills and Knowledge
Essential
- Ability to communicate clearly at all levels in writing, verbally and face to face
- Good IT literacy- extensive knowledge of Microsoft applications e.g. Outlook, Word, PowerPoint and Excel, and ability to quickly learn how to use new IT systems
- Good organisational skills and ability to work to deadlines
- Ability to maintain high standards of accuracy in the often busy office environment
- Ability to use initiative and prioritise own workload to deliver competing demands
- Ability to work well as part of a team
- Understanding of confidentiality
Desirable
- Knowledge and understanding of the Friends and Family Test mechanism for collecting patient feedback
- Understanding of mechanisms for gaining insight on patient experience
Personal Qualities
Essential
- Proactive and flexible approach
- Ability to travel between hospital sites and community locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Central Campus, Sheffield Teaching Hospitals
Claremont Crescent
Sheffield
S10 2TA
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
