Job summary
Are you passionate about making a difference?Do you enjoy the challenge of problem solving, show a high level of attention to detail and accuracy, able to multi-task and show an ability of forward thinking then an administration role within PhysioWorks/Staff Physio Service at Sheffield Teaching Hospitals NHS Foundation Trust (STH) may be the right position for you.
We are seeking a highly motivated and positive individual to join our team that is based in a community setting as a Band 3 Business Support Officer.
This role is to support the delivery of physiotherapy services in PhysioWorks and the Staff Physio Service which is integrated with the PhysioWorks community based MSK service and delivers clinics from the hospital based MSK therapy services departments as well as other departments across the Trust.
The administrative team is made up of 11 staff reporting to the Admin Team Leaders (Band 4).
The admin team are extremely friendly and supportive of each other, as they are often required to work under pressure to meet service deadlines that can change at short notice.
Setting goals for your own development will be seen as crucial, enabling you to be confident in your role and supporting colleagues. PhysioWorks/Staff Physio Service will support you in your development in line with service requirements.
Main duties of the job
The post holder will undertake a wide range of clerical and administrative duties using electronic patient record (SystmOne), and E-Referral Service (e-RS), and My Pathway. A knowledge and understanding of different IT packages including Excel is essential along with experience of maintaining efficient systems.
You should have word-processing skills, in order to type or format referral templates to secondary care along with typing letters dictated by clinicians using digital wave player. Excellent organisational and communication skills are required as you will have regular telephone contact with patients to assist with appointment enquiries, booking interpreters or discussing choice of provider for patients that are referred to secondary care.
The service operates between the hours 7.45am to 8.00pm Monday to Thursday and 5.00 pm on a Friday. You will be based at Graves Leisure Centre but be expected to spend some days of the week at our Firth Park Clinic office. Occasional Reception cover will be required at some of our clinic venues. Your core working hours will be between 9.00am - 5.00pm but will include a number of early (7.45am) and evening shifts (8.00pm) on a monthly rota shared with other members of the team.
You will need to demonstrate excellent administrative skills, have good time management, be able to work unsupervised and must be flexible.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
PhysioWorks is a musculoskeletal service which manages 25,000 patients across the city of Sheffield every year. We employ over 60 staff working from locality bases, GP clinics, and exercise venues providing specialist musculoskeletal assessment and treatment within both individual and group settings. The Staff Physio Service provides specialist physiotherapy treatment programmes to staff members/clients.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
This vacancy is advertised on a fixed term contract basis for the maximum period of 12 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
Person Specification
Education and Qualifications
Essential
- Education to GCSE level at grade C/4 or above in English and Maths (or equivalent qualification/experience)
- CLAIT or ECDL or NVQ 2 or 3 in Business/Administration
Experience
Essential
- Excellent Computer skills
- Good understanding of Systems e.g. SystmOne (TPP), ERS, MyPathway, Lorenzo
- Ability to co-ordinate and prioritise own workload
- Experience of working independently without supervision
- Experience of a range of office management procedures and practices
- Competent use of Word Processing and Databases
- Experience of taking action notes/minutes
Desirable
- Organise service meetings/conferences
Skills and Knowledge
Essential
- Excellent organisational skills with the ability to prioritise a diverse workload.
- Knowledge of Excel
- Knowledge of Audio typing
- Problem solving skills
- Excellent Customer care skills
- Accurate typing
- Filing, including setting up systems
- Understanding of IT including Microsoft Word packages, databases, internet and e-mail.
- Basic numeracy
- Proven ability to meet deadlines
- Good and proven knowledge of secretarial and administrative procedures
- Word processing including presentation/layout skills
- Organisational skills e.g. arranging meetings, diary keeping and time management
- Good interpersonal, oral communication skills, including telephone manner
Desirable
- Knowledge of Medical terminology o Understanding of the NHS
- Knowledge of PowerPoint packages
Personal Qualities
Essential
- Ability to work flexibly and adapt to new demands
- Efficient worker
- Self motivated with an ability to deliver work within agreed timescales
Person Specification
Education and Qualifications
Essential
- Education to GCSE level at grade C/4 or above in English and Maths (or equivalent qualification/experience)
- CLAIT or ECDL or NVQ 2 or 3 in Business/Administration
Experience
Essential
- Excellent Computer skills
- Good understanding of Systems e.g. SystmOne (TPP), ERS, MyPathway, Lorenzo
- Ability to co-ordinate and prioritise own workload
- Experience of working independently without supervision
- Experience of a range of office management procedures and practices
- Competent use of Word Processing and Databases
- Experience of taking action notes/minutes
Desirable
- Organise service meetings/conferences
Skills and Knowledge
Essential
- Excellent organisational skills with the ability to prioritise a diverse workload.
- Knowledge of Excel
- Knowledge of Audio typing
- Problem solving skills
- Excellent Customer care skills
- Accurate typing
- Filing, including setting up systems
- Understanding of IT including Microsoft Word packages, databases, internet and e-mail.
- Basic numeracy
- Proven ability to meet deadlines
- Good and proven knowledge of secretarial and administrative procedures
- Word processing including presentation/layout skills
- Organisational skills e.g. arranging meetings, diary keeping and time management
- Good interpersonal, oral communication skills, including telephone manner
Desirable
- Knowledge of Medical terminology o Understanding of the NHS
- Knowledge of PowerPoint packages
Personal Qualities
Essential
- Ability to work flexibly and adapt to new demands
- Efficient worker
- Self motivated with an ability to deliver work within agreed timescales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
