Job summary
An exciting opportunity has arisen within the Cardiothoracic Directorate for a Operational Support Manager to join our friendly and dynamic team.
The Cardiothoracic Directorate at Sheffield Teaching Hospitals provides a first class local and tertiary service for Sheffield and wider South Yorkshire residents.
The successful candidate will be highly motivated, forward thinking, organised and an ambitious individual. you will have excellent leadership skills to lead a team of Assistant Operational Managers and drive forward positive change within the Directorate. The successful candidate will have experience of leading a team, delivering service improvement and change management.
You will be expected to have a thorough knowledge or capacity and demand management and national access targets. As an influential leader you will need strong people management skills and excellent communication skills with the ability to negotiate and influence staff at all levels of seniority as well as the desire to work in a patient focused environment. You will have the ability to work well under pressure to meet tight deadlines as well as an understanding of how to analyse and translate complex data.
Main duties of the job
The post holder will provide direct support to the care group operational management team with regard to management of all non-clinical services. They will ensure that resources are available and deployed to provide high standards of service, teaching and research in a patient centred environment. They will provide line management and leadership to all staff for whom they have responsibility.
A high level of collaborative working within the Care Group on designated tasks and projects is essential. The role also requires the post holder to work collaboratively with other teams and departments within the wider organisation and externally as required.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- Maths and English GCSE at Grade 4/C or above (or equivalent qualifications or experience)
- Demonstrable commitment to continuing personal development
Desirable
- A degree in a subject relevant to health care and/or social care settings, or demonstrable experience in relevant roles
- Formal project management qualification
Experience
Essential
- Relevant experience of managing a hospital service including budgetary, patient access and performance management
- Experience of working within an acute hospital environment
- Relevant staff management experience in a health care setting including promoting equality and diversity in the workplace as well as in service delivery and development
- Experience of service development and using data to make successful decisions and presenting data to others
- Experience of implementing Trust and/or Directorate policies
- Experience of managing information systems
- Clear understanding of NHS policy and detailed knowledge of current NHS targets including 18 weeks and cancer waiting times
- Experience of using a hospital database such as Lorenzo or other electronic patient record
Desirable
- Experience of NHS commissioning
- Experience of budget management
Skills and Knowledge
Essential
- Excellent verbal and written communication skills
- Coaching approach to support staff development
- Excellent interpersonal skills and the ability to work collaboratively with a range of stakeholders and deal with challenging conversations
- Ability to oversee and develop effective pathways for patients ensuring overall caseload management of patients and the service
Personal Qualities
Essential
- Flexibility of meet service needs and those of the wider organisation
- Ability to travel between stakeholder sites
- Highly self-motivated
- High level of integrity and professionalism
- Able to build effective working relationships
- Able to handle and resolve conflict
Person Specification
Education and Qualifications
Essential
- Maths and English GCSE at Grade 4/C or above (or equivalent qualifications or experience)
- Demonstrable commitment to continuing personal development
Desirable
- A degree in a subject relevant to health care and/or social care settings, or demonstrable experience in relevant roles
- Formal project management qualification
Experience
Essential
- Relevant experience of managing a hospital service including budgetary, patient access and performance management
- Experience of working within an acute hospital environment
- Relevant staff management experience in a health care setting including promoting equality and diversity in the workplace as well as in service delivery and development
- Experience of service development and using data to make successful decisions and presenting data to others
- Experience of implementing Trust and/or Directorate policies
- Experience of managing information systems
- Clear understanding of NHS policy and detailed knowledge of current NHS targets including 18 weeks and cancer waiting times
- Experience of using a hospital database such as Lorenzo or other electronic patient record
Desirable
- Experience of NHS commissioning
- Experience of budget management
Skills and Knowledge
Essential
- Excellent verbal and written communication skills
- Coaching approach to support staff development
- Excellent interpersonal skills and the ability to work collaboratively with a range of stakeholders and deal with challenging conversations
- Ability to oversee and develop effective pathways for patients ensuring overall caseload management of patients and the service
Personal Qualities
Essential
- Flexibility of meet service needs and those of the wider organisation
- Ability to travel between stakeholder sites
- Highly self-motivated
- High level of integrity and professionalism
- Able to build effective working relationships
- Able to handle and resolve conflict
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
