Sheffield Teaching Hospitals NHS Foundation Trust

Administration Assistant

Information:

This job is now closed

Job summary

Active Recovery CICS (Community Intermediate Care Service) provides care and clinical support to patients at home, to avoid hospital admission or facilitate early discharge from hospital. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation/ reablement following a holistic assessment by generic assessors. Active Recovery CICS is a city-wide service providing rehabilitation to adult patients within their own homes.

Applicants must demonstrate a strong understanding of the full Microsoft Office package in order to be successful. You will be expected to cover shifts on a Rota basis from 6am to 10pm, 365 days a year including weekends and Bank Holidays.

Main duties of the job

  • Contribute to the delivery of an efficient and effective administrative service within the Department.
  • Support the Active Recovery Team to deliver the service to meet the agreed objectives.
  • Help to maintain live list of patients and their requirements via Administration support.
  • Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, etc
  • To utilise electronic patient records on PAS systems such as SystmOne to support the delivery of patient care.
  • Support the Active Recovery Team to maintain staffing levels through booking in overtime and bank shifts as directed.
  • Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First.

About us

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Details

Date posted

17 February 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year per annum/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-4537-DIR-B

Job locations

Northern General Hospital

Herries Road

Sheffield

S5 7AU


Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and Qualifications

Essential

  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level 2 in in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role.

Desirable

  • Relevant experience within the NHS

Skills and Knowledge

Essential

  • Displays use of initiative with effective organisational skill
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
  • Understanding of data protection issues and the ability to maintain confidentiality

Personal Qualities

Essential

  • Understanding of data protection and the ability to maintain confidentiality.

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.

Desirable

  • Experience Infoflex / 59R Software
  • Experience of PAS / Infoflex / SystmOne (area specific software)
Person Specification

Education and Qualifications

Essential

  • GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

  • NVQ Level 2 in in Business Administration / Customer Service / IT

Experience

Essential

  • Experience of working within an office environment
  • Experience of working in a public facing role.

Desirable

  • Relevant experience within the NHS

Skills and Knowledge

Essential

  • Displays use of initiative with effective organisational skill
  • Excellent communication skills, with ability to deal with staff at all levels.
  • Ability to prioritise and work to strict/conflicting deadlines
  • On-going commitment to personal development
  • Understanding of data protection issues and the ability to maintain confidentiality

Personal Qualities

Essential

  • Understanding of data protection and the ability to maintain confidentiality.

Further Training

Essential

  • Knowledge of / experience of using information and/or customer service systems.
  • Working knowledge of Microsoft Office packages including Outlook, Excel, and Word.

Desirable

  • Experience Infoflex / 59R Software
  • Experience of PAS / Infoflex / SystmOne (area specific software)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU


Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Tina Hammond

tina.hammond@nhs.net

01143078148

Details

Date posted

17 February 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year per annum/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-4537-DIR-B

Job locations

Northern General Hospital

Herries Road

Sheffield

S5 7AU


Supporting documents

Privacy notice

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