Job summary
We have an exciting opportunity for someone with the right skills and experience to join our friendly team as an Operational Shift Co-ordinator within the Sheffield GP Collaborative Centre.
You will be expected to provide day to day operational shift coordination to the administrative team, supervise the call handling team, control room staff and drivers ensuing that the service is effectively and efficiently delivered.
The Operational Shift Co-ordinator will be responsible for supervising the operational delivery of a range of functions within the GP Collaborative (GPC).
Working within a 24/7 department, you will be required to work both flexible and varied shifts over a 7 day period. This will include out of hours, night duties and bank holidays so flexibility is an essential required.
We are looking for a highly motivated and enthusiastic individual who can work in a team and autonomously when required. They will be able to manage and prioritise their own workload accordingly.
Main duties of the job
The main duties of the role is to provide day to day operational shift co-ordination to the admin team, supervising call handling, control room staff, drivers and supporting the service management team with the aim of ensuring that the service is effectively and efficiently delivered.
The key tasks are:
Ensure that operational plans to deliver efficient, effective and innovative service are implemented effectively.
Assist the GP Collaborative Management Team to deliver the service to meet the agreed aims and objectives.
To assist the GPC Management Team with Human Resources management, Complaints and IT systems/processes to ensure an effective and efficient service.
To ensure the administrative staff capacity is managed effectively and efficiently to meet the demands of the service.
To work across the 24 hour service needs on a rota basis ensuring 24 hour cover is provided to support staff and maintain the service delivery.
Line manage designated staff in line with HR processes and policies.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Combined Community & Acute Group is one of the largest of ten Care Groups in Sheffield Teaching Hospitals NHS Foundation Trust (STHFT). Having three directorates, it spans acute and community services in several areas, including Primary and Secondary care. This provides the opportunity to develop new integrated working which the Care Group is actively pursuing.
The GP Collaborative provides an urgent Out of Hours primary care service for the city of Sheffield. This includes providing clinical triage for patients referred by the 111 service, face to face clinical assessment at the GP Collaborative as required and home visits for the housebound and those at the end of life.
The GP Collaborative also provides Primary Care streaming of patients attending ED at the Northern General Hospital and at Sheffield Children's Hospital with primary care needs that can be redirected and seen in the GP Collaborative.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualification & Skills
Essential
- GCSE level C/4 or above in English and Maths or equivalent qualification
- NVQ level 3 qualification or equivalent experience
- IT qualification e.g., European Computer Driving Licence/RSA/ICR III or equivalent experience
Desirable
- Further education in IT skills.
- To have completed further training to promote own development.
- Supervisory qualification
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Experience of Managing/leading people/staff
- Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
- Staff/patient/customer care skills/telephone experience.
Desirable
- An understanding of basic medical terminology, anatomical and clinical terms.
Special Skills/Aptitudes
Essential
- Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales.
- Excellent verbal & written communication skills.
- Ability to work in a multi-disciplinary team.
- Problem solving and change management skills
- Extensive knowledge of general office software including Microsoft Office, Excel, E-mail.
- Confident when dealing with patients, colleagues and members of the general public in a confidential manner.
- Ability to work on own initiative with minimum supervision and to prioritise own workload.
Desirable
- Knowledge of the NHS and Community health care.
- Being able to use SystmOne/TPP
- To have completed audits on policies and procedures and documented the outcome to maintain standards. Experience of writing policies and procedures.
- Able to handle and resolve conflict.
- Awareness of STH Trust policies and procedures Flexible approach to working
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Desirable
- Knowledge of NHS services
Other Factors
Essential
- Ability to work and lead in a team environment.
- Ability to understand, demonstrate and maintain confidentiality and security in the department.
- Self-motivation and enthusiasm.
- Friendly and approachable.
- Reliable.
- Committed to equal opportunities
- Full and clean driving licence
- To participate in the Out of hours working required of the service including weekend and bank holiday rota's
- Ability to work under pressure and to deal with any issues arising within an admin team in a professional manner.
Person Specification
Qualification & Skills
Essential
- GCSE level C/4 or above in English and Maths or equivalent qualification
- NVQ level 3 qualification or equivalent experience
- IT qualification e.g., European Computer Driving Licence/RSA/ICR III or equivalent experience
Desirable
- Further education in IT skills.
- To have completed further training to promote own development.
- Supervisory qualification
Experience
Essential
- Significant experience of working in the NHS or other large, complex organisation
- Experience of Managing/leading people/staff
- Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
- Staff/patient/customer care skills/telephone experience.
Desirable
- An understanding of basic medical terminology, anatomical and clinical terms.
Special Skills/Aptitudes
Essential
- Excellent organisational skills with the ability to deliver work in line with Directorate priorities and timescales.
- Excellent verbal & written communication skills.
- Ability to work in a multi-disciplinary team.
- Problem solving and change management skills
- Extensive knowledge of general office software including Microsoft Office, Excel, E-mail.
- Confident when dealing with patients, colleagues and members of the general public in a confidential manner.
- Ability to work on own initiative with minimum supervision and to prioritise own workload.
Desirable
- Knowledge of the NHS and Community health care.
- Being able to use SystmOne/TPP
- To have completed audits on policies and procedures and documented the outcome to maintain standards. Experience of writing policies and procedures.
- Able to handle and resolve conflict.
- Awareness of STH Trust policies and procedures Flexible approach to working
Knowledge
Essential
- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Desirable
- Knowledge of NHS services
Other Factors
Essential
- Ability to work and lead in a team environment.
- Ability to understand, demonstrate and maintain confidentiality and security in the department.
- Self-motivation and enthusiasm.
- Friendly and approachable.
- Reliable.
- Committed to equal opportunities
- Full and clean driving licence
- To participate in the Out of hours working required of the service including weekend and bank holiday rota's
- Ability to work under pressure and to deal with any issues arising within an admin team in a professional manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
