Patient Experience Co-Ordinator
Sheffield Teaching Hospitals NHS Foundation Trust
This job is now closed
This is an exciting post which plays a key role supporting the Trust's patient experience agenda.
The Patient Experience Co-ordinator will be responsible for the delivery of projects aimed at understanding and improving the patient experience within the organisation. This role presents an opportunity to influence the experience of patients across Sheffield Teaching Hospitals.
Main duties of the job
To manage and deliver complex, patient experience and engagement projects in response to feedback, CQC reports and national guidance.
Oversee the day-to-day management of patient feedback including the Friends and Family Test, National Patient Survey Programme and the Trust's local survey programme. This includes overseeing data collation and submission, and subsequent production and distribution of reports.
To establish relevant working groups, comprising clinical and non-clinical staff of varying grades and specialties and patients, carers and members of the public.
Plan and execute the patient and public engagement and experience initiatives and then lead the change management activities.
Analyse and triangulate feedback data and support teams to understand results and use the data to develop action plans and improvements.
Lead and drive the implementation of recommendations and changes in practice and policies following completed patient and public feedback initiatives by collaborating with staff from across the Trust.
You will be working for an organisation which is committed to valuing and respecting all of its staff and the community it serves, as demonstrated through the Trust's PROUD values. Sheffield Teaching Hospitals is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Education and Qualifications
Skills and Knowledge
Certificate of Sponsorship
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