Job summary
This is an exciting post which plays a key role supporting the Trust's patient experience agenda.
The Patient Experience Co-ordinator will be responsible for the delivery of projects aimed at understanding and improving the patient experience within the organisation. This role presents an opportunity to influence the experience of patients across Sheffield Teaching Hospitals.
Main duties of the job
To manage and deliver complex, patient experience and engagement projects in response to feedback, CQC reports and national guidance.
Oversee the day-to-day management of patient feedback including the Friends and Family Test, National Patient Survey Programme and the Trust's local survey programme. This includes overseeing data collation and submission, and subsequent production and distribution of reports.
To establish relevant working groups, comprising clinical and non-clinical staff of varying grades and specialties and patients, carers and members of the public.
Plan and execute the patient and public engagement and experience initiatives and then lead the change management activities.
Analyse and triangulate feedback data and support teams to understand results and use the data to develop action plans and improvements.
Lead and drive the implementation of recommendations and changes in practice and policies following completed patient and public feedback initiatives by collaborating with staff from across the Trust.
About us
You will be working for an organisation which is committed to valuing and respecting all of its staff and the community it serves, as demonstrated through the Trust's PROUD values. Sheffield Teaching Hospitals is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- Educated to degree level, or equivalent experience
- Post-graduate certificate level qualification in an aspect of health related to experience, quality, improvement or equivalent
Desirable
- Undertaking / possessing masters qualification
Personal Qualities
Essential
- Excellent communication skills with ability to relate effectively with staff at all levels
- Excellent organisational and time management skills
- Ability to work to tight deadlines, prioritise workload and use initiative
Skills and Knowledge
Essential
- Excellent report writing and presentation skills
- Excellent IT skills e.g. Excel, Access, PowerPoint, Word, Teams
- Excellent analytical skills and experience of data management e.g. data analysis, interpretation of results, statistical support
- Understanding of confidentiality
Desirable
- Management skills such as, strategic planning, financial responsibilities and dealing with personnel issues
Experience
Essential
- Relevant experience within the NHS
- Experience of working in a research, clinical audit or patient experience role within the NHS.
- Experience in different feedback methods, including questionnaire development
- Experience setting up and running engagement events
- Experience of using feedback to inform action plans and improvements
Desirable
- Experience of project management including leading change in the clinical hospital setting.
Person Specification
Education and Qualifications
Essential
- Educated to degree level, or equivalent experience
- Post-graduate certificate level qualification in an aspect of health related to experience, quality, improvement or equivalent
Desirable
- Undertaking / possessing masters qualification
Personal Qualities
Essential
- Excellent communication skills with ability to relate effectively with staff at all levels
- Excellent organisational and time management skills
- Ability to work to tight deadlines, prioritise workload and use initiative
Skills and Knowledge
Essential
- Excellent report writing and presentation skills
- Excellent IT skills e.g. Excel, Access, PowerPoint, Word, Teams
- Excellent analytical skills and experience of data management e.g. data analysis, interpretation of results, statistical support
- Understanding of confidentiality
Desirable
- Management skills such as, strategic planning, financial responsibilities and dealing with personnel issues
Experience
Essential
- Relevant experience within the NHS
- Experience of working in a research, clinical audit or patient experience role within the NHS.
- Experience in different feedback methods, including questionnaire development
- Experience setting up and running engagement events
- Experience of using feedback to inform action plans and improvements
Desirable
- Experience of project management including leading change in the clinical hospital setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Royal Hallamshire Hospital Campus
21 Claremont Crescent
Sheffield
S10 2TA
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)
