Job summary
Jessop Fertility offers a unique and dedicated service to couples who are experiencing fertility problems. Located in the Jessop Wing, Sheffield, Jessop Fertility is one of the UK's leading assisted conception centres. Our service is led by highly experiences NHS consultants who are experts in the field of infertility and reproductive surgery to ensure patients receive exceptional service with continuity of care.
This is a fantastic opportunity to play a central role in the provision of efficient, high quality and comprehensive administrative service to the Assisted Conception Unit and Jessop Fertility.
Main duties of the job
Contribute to the delivery of an efficient and effective administrative service within the Department.
Undertake administration functions for the department, such as e-mail, post, telephone calls, messages, photocopying and scanning.
Undertake accurate recording / inputting and amending of data within patient notes and Trust information systems, including input of data to HFEA regulatory body within set timeframes.
Booking and rescheduling patient appointments.
Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.
Actively use initiative within the role but seek guidance when required and appropriate.
Assist and support in the development and improvement of the service by sharing discussing and implementing new ideas and ways of working with colleagues and Directorate staff.
Complete all mandatory training required by the Trust and actively participate in personal development.
Assist with the training of new or less experienced members of staff.
Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
Assist with the archiving of patient notes in line with HFEA regulations.
Taking and processing of payments for self-funding patients.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent); minimum of 5 GCSE (or equivalent) to include English & Maths at grade C/4 or above
Desirable
- NVQ Level 2 Administration Customer Care
- ECDL
Experience
Essential
- Demonstrable experience in a Customer Service role
- Demonstrable experience of administration
- Experience of using a range of IT Systems
- Experience of using judgement to solve problems
- Experience of following standard operating procedures.
Skills
Essential
- Excellent Listening skills
- Excellent interpersonal and rapport building skills
- Ability to work well as part of a team or individually with limited supervision
- Excellent administrative and organisational skills
- Ability to effectively manage and prioritise workload within an ever changing environment
- Able to use initiative and work to tight deadlines
- Flexible approach to working practices
- Excellent interpersonal and communication skills
- Self motivated attitude
- Understanding of the importance of maintaining patient confidentiality
- Information technology - Microsoft Office software
Person Specification
Qualifications
Essential
- Educated to GCSE standard (or equivalent); minimum of 5 GCSE (or equivalent) to include English & Maths at grade C/4 or above
Desirable
- NVQ Level 2 Administration Customer Care
- ECDL
Experience
Essential
- Demonstrable experience in a Customer Service role
- Demonstrable experience of administration
- Experience of using a range of IT Systems
- Experience of using judgement to solve problems
- Experience of following standard operating procedures.
Skills
Essential
- Excellent Listening skills
- Excellent interpersonal and rapport building skills
- Ability to work well as part of a team or individually with limited supervision
- Excellent administrative and organisational skills
- Ability to effectively manage and prioritise workload within an ever changing environment
- Able to use initiative and work to tight deadlines
- Flexible approach to working practices
- Excellent interpersonal and communication skills
- Self motivated attitude
- Understanding of the importance of maintaining patient confidentiality
- Information technology - Microsoft Office software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
