Job summary
We are seeking a full-time Operational Manager for Gastroenterology and Hepatology (G&H) Directorate for a fixed period of 12 months.
This post provides the day-to-day management and leadership of administrative services for G&H at both the Northern General Hospital (NGH) and Royal Hallamshire Hospital (RHH) sites. It will provide the successful candidate with the opportunity to contribute to the delivery and transformation of services in a large and complex clinical directorate.
Main duties of the job
The successful candidate will lead and further develop our administrative service which includes an outpatient clerical team, the medical secretarial team and the service coordinators for cancer, IBD and Hepatology.
Reporting to the G&H Service Manager, the post holder will work closely with the other Operational Manager for Endoscopy as well as with the multidisciplinary team of consultant medical staff, nurses and administrative staff. Key to the role is ensuring that outpatient capacity is well utilised and that patients are seen within national access time targets. There will be opportunities to participate in service improvements and service planning.
You will need to be educated to degree level and/or be an experienced NHS operational manager. If you are a hardworking, confident individual with an engaging approach to team leadership, highly developed organisational skills and focus on providing the best possible service to patients, we would like to hear from you.
Flexible working options will be considered so should this be of interest, please discuss with Deborah Brodie prior to interview.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for a period of a maximum of twelve months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.
Please also note any secondment must first be agreed with your current line manager.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications and Training
Essential
- Educated to degree level
- Grade C/4 GCSE Maths and English
- Demonstrable commitment to continuing personal development
- Post-graduate qualification in management or relevant experience
Desirable
- A masters degree
- Maths "A" level
Experience
Essential
- Staff management experience, including the setting of objectives, appraisal, recruitment and disciplinary issues.
- Experience of operationally managing clinical services
- Experience of leading and delivering service improvement or modernisation initiatives.
- Experience of managing, monitoring and controlling budgets.
- Experience of building effective working relationships with both immediate management and wider clinical teams.
- Ability to negotiate and influence staff at all levels of seniority
- Experience of analysing data to inform requirements for service redesign/service improvements in order to maximise capacity utilisation
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement
- Experience of the development of business cases/ proposals for investment.
- Evidence of report writing and presentation skills
- Experience of developing and implementing strategic service plans that impact across multiple directorates/care groups
- Experience of managing within a complex organisation
Desirable
- Experience of capacity planning in a clinical directorate
Special Skills/Aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent analytical skills and the ability to prepare high quality reports
- Ability to interpret and explain financial information
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management and clinical staff
- A detailed understanding of clinical and corporate governance
- A detailed knowledge of 18week targets, diagnostic targets, cancer pathway targets, capacity and activity targets for clinical services
- Good skills in the use of spreadsheets, manipulation of data, office packages
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Ability to develop clinical capacity plans
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Person Specification
Qualifications and Training
Essential
- Educated to degree level
- Grade C/4 GCSE Maths and English
- Demonstrable commitment to continuing personal development
- Post-graduate qualification in management or relevant experience
Desirable
- A masters degree
- Maths "A" level
Experience
Essential
- Staff management experience, including the setting of objectives, appraisal, recruitment and disciplinary issues.
- Experience of operationally managing clinical services
- Experience of leading and delivering service improvement or modernisation initiatives.
- Experience of managing, monitoring and controlling budgets.
- Experience of building effective working relationships with both immediate management and wider clinical teams.
- Ability to negotiate and influence staff at all levels of seniority
- Experience of analysing data to inform requirements for service redesign/service improvements in order to maximise capacity utilisation
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement
- Experience of the development of business cases/ proposals for investment.
- Evidence of report writing and presentation skills
- Experience of developing and implementing strategic service plans that impact across multiple directorates/care groups
- Experience of managing within a complex organisation
Desirable
- Experience of capacity planning in a clinical directorate
Special Skills/Aptitudes
Essential
- Excellent oral and written communication skills.
- Excellent analytical skills and the ability to prepare high quality reports
- Ability to interpret and explain financial information
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management and clinical staff
- A detailed understanding of clinical and corporate governance
- A detailed knowledge of 18week targets, diagnostic targets, cancer pathway targets, capacity and activity targets for clinical services
- Good skills in the use of spreadsheets, manipulation of data, office packages
- A clear understanding of confidentiality when dealing with matters relating to staff and patients
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Ability to develop clinical capacity plans
Further Training
Essential
- Demonstrable commitment to continuing professional development, proactively seeking out new learning opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
