Job summary
The Service Delivery Manager will provide management support in ensuring safe, high-quality evidence-based services are available to patients referred into the OGN pathways; developing and delivering a comprehensive specialist service that is patient-centred; pro-actively resolving day-to-day issues and working in partnership with patients and other agencies.
The post holder will work closely with the Deputy Operations Director, Operational Leads, and multidisciplinary Clinical Leads to drive the successful delivery of the Obstetrics, Gynaecology and Neonatology Services.
Main duties of the job
Assist and support the Deputy Operations Director, Clinical Leads and Operational Leads in the smooth running of the service whilst pro-actively resolving day-to-day admin and clerical management issues within the Service.
Data collection and analysis in relation to patient data flow on the OGN pathways.
Communicate professionally and effectively with a variety of people at all levels internal and external to the Trust.
Act as a facilitator to manage relationships across multi-disciplinary teams and across organisational boundaries.
Significant use of interpersonal skills liaising with Directors, Senior Managers, Clinical Leads, administrative, medical, AHPs and nursing staff, as well as external stakeholders and patients, involving telephone, face to face contact and email correspondence.
Resolve non-clinical queries on behalf of the team and use judgment skills to recommend best course of action to be taken when receiving clinical queries depending on urgency, capacity, and availability.
Ensure robust systems are in place to manage actively all aspects of the waiting list process.
Ensure the A&C team is meeting all aspects of the waiting lists policy and strive to ensure that patient experiences are "good" or better.
To support the reduction of cancellations, DNAs, or delayed appointments due to poor communication/co-ordination within and across the service.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Jessop Wing opened in 2001 and is a purpose-built maternity unit whereapproximately 5,700 babies are born every year. In addition to a 22-bed labour ward, there are three postnatal wards and one antenatal ward, an admission Triage area, and a High Dependency Unit. One of the postnatal wards specialises in caring for women who have had a caesarean section. In addition, the Jessop Wing Community Midwifery Service attend approximately 200 homebirths per year. The Jessop Wing also provides neonatal intensive care and special care for sick and premature babies born in Sheffield and those transferred from other units who require this expertise.
On the ground floor of the Jessop Wing is the Antenatal Clinic and Gynaecology Outpatient Clinic. The Gynaecology Service also includes two wards on G Floor of the Royal Hallamshire Hospital.
The Jessop Wing also has an Assisted Conception Unit for women who require this specialist treatment.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- Post Graduate Diploma in a relevant subject, or candidate must be able to demonstrate a significant level of knowledge and experience that is equivalent to a post graduate diploma
Desirable
- Master's degree in relevant discipline
- Project management qualification
Experience
Essential
- Relevant Staff Management experience
- Relevant experience of managing a hospital service
- Experience of managing the delivery of key targets
- Using data to make successful decisions and presenting data to others
- Implementing Trust or Directorate Policies
- Experience of leading a change in practice
- Managing information systems
- Understanding Clinical Governance and its importance in Women's Health services
Desirable
- NHS Commissioning
- Budget Management
- Service Redesign and Change Management
- Project Management
- Experience of managing key NHS targets e.g., RTT 18 weeks, and Cancer waiting times
Further Training
Essential
- Experience of using patient/customer/client information systems
Desirable
- NHS Electronic Booking Service
- Experience of using Hospital Patient Administration systems e.g., Lorenzo
Special Skills/Aptitudes
Essential
- Ability to gain the respect of clinical colleagues and the support of stakeholders, both internal and external
- Effective written and verbal communication skills
- Ability to interpret and utilise numerical information as a matter of routine
- Organisational skills
- Ability to prioritise effectively in order to meet deadlines
- Ability to work both autonomously and as a team member
- Ability to find creative solutions to complex problems
- Ability to handle conflict effectively and to minimize its escalation
- Analytical skill and attention to detail
- Highly self-motivated
- High level of integrity and professionalism
- Initiative and quick to learn
- Competence user of Microsoft office packages
Person Specification
Qualifications
Essential
- GCSE standard of education including English and mathematics at grades C/4 or above (or equivalent)
- Post Graduate Diploma in a relevant subject, or candidate must be able to demonstrate a significant level of knowledge and experience that is equivalent to a post graduate diploma
Desirable
- Master's degree in relevant discipline
- Project management qualification
Experience
Essential
- Relevant Staff Management experience
- Relevant experience of managing a hospital service
- Experience of managing the delivery of key targets
- Using data to make successful decisions and presenting data to others
- Implementing Trust or Directorate Policies
- Experience of leading a change in practice
- Managing information systems
- Understanding Clinical Governance and its importance in Women's Health services
Desirable
- NHS Commissioning
- Budget Management
- Service Redesign and Change Management
- Project Management
- Experience of managing key NHS targets e.g., RTT 18 weeks, and Cancer waiting times
Further Training
Essential
- Experience of using patient/customer/client information systems
Desirable
- NHS Electronic Booking Service
- Experience of using Hospital Patient Administration systems e.g., Lorenzo
Special Skills/Aptitudes
Essential
- Ability to gain the respect of clinical colleagues and the support of stakeholders, both internal and external
- Effective written and verbal communication skills
- Ability to interpret and utilise numerical information as a matter of routine
- Organisational skills
- Ability to prioritise effectively in order to meet deadlines
- Ability to work both autonomously and as a team member
- Ability to find creative solutions to complex problems
- Ability to handle conflict effectively and to minimize its escalation
- Analytical skill and attention to detail
- Highly self-motivated
- High level of integrity and professionalism
- Initiative and quick to learn
- Competence user of Microsoft office packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
