Job summary
Sheffield Teaching Hospitals (STH) is one of the best providers of healthcare in the country with an outstanding reputation for saving lives and caring for patients and helping thousands of people every day.
Our teams work with health and social care partners across the whole of South Yorkshire, East Midlands and nationally, and with a range of other key local "anchor institutions" such as the City Council and the Universities, to make a difference to local people, their health and wellbeing.
STH is the largest employer in the region and we are committed to providing a great place to work for all our staff across our hospitals and community services.
We are a highly vibrant organisation with some of the highest levels of staff retention of any major employer in the country and our staff consistently rate us as a safe and supportive place to work. Treating our staff well is at the heart of who we are as an employer and we provide first class salary packages including above average holiday entitlement and a wide range of flexible benefits such as an excellent pension scheme, childcare and holiday clubs, education and development opportunities, staff discounts on a wide range of products, shops and services, as well as car parking and great accessibility on public transport.
Main duties of the job
We spend around £1.5billion each year to provide over two million patient episodes, and it is essential that we have the best team helping and supporting us in being the best organisation we can possibly be. To help us do this we are now seeking an Overseas Liasion Officer within the Accounts Receivable team.
The successful candidate will play a key role in the ongoing management of Overseas Visitors and Private Patients attending the Trust and will be responsible for the review and collation of high quality information.
The role will include interviewing and identifying all potentially chargeable overseas visitors to the trust without prejudice.
The role also includes gathering and assessing confidential data and document analysis and reporting, costing, invoicing and cost avoidance and full credit control duties. It will also encompass communication with clinical teams, service managers and external Agencies such as The Department of Health, Home Office and Border Control
We are looking for a candidate with excellent numeracy and Excel skills, a thorough working knowledge of Lorenzo (or alternative PAS / client database), and who can demonstrate a wide knowledge of NHS issues. A high level of professionalism, objectivity and interpersonal skills are essential. Notwithstanding, the candidate must be capable of prioritising workloads and managing competing deadlines within the department.
About us
We are committed to recruiting and developing a diverse pool of talented people who want to be part of making STH a thriving and PROUD* place to work and ensuring we continue to flourish and succeed in improving the lives of the people we are proud to serve. If we sound like the kind of organisation you would like to work in, we would be delighted to speak to you about this role.
This is a challenging role and the successful applicant will need to gain a full understanding of the comprehensive Overseas Visitor Charging Regulations and Department of Health guidelines, for which training will be provided. Adaptability of approach is crucial due to on-going changes following the UKs exit from the EU.
This post will appeal to a candidate that has prior patient facing experience, who is able to work flexibly and make a positive contribution to the team. The successful candidate will be based across both the two campus sites, with an option for some hybrid working.
We request that you pay close attention to the essential criteria included in the job description and provide comprehensive examples of the criteria within the additional information section of your application.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- 5 GCSE's at Passes at Level C or above - must include Maths and English and Part Credit Management qualified OR Extensive knowledge and demonstrable application of NHS Charging Regulations 2015 (as amended in 2017) AND Demonstrable knowledge and expertise of General Data Protection Regulations, as applicable to OSV and Private Patient Regulations. AND Knowledge of credit management processes from a financial perspective in relation to the control and recovery of debt.
Desirable
- Credit Management Qualification, eg AICM/AAT
- European Computer Driving Licence (or equivalent)
Experience
Essential
- Sufficient relevant financial services experience.
- Knowledge and understanding of NHS Financial regime, in particular the Private Patient and Overseas Visitors frameworks.
- Experience of manipulating/ interrogating ledger and information systems.
- Demonstrably good IT skills including Advanced Excel skills
- Demonstrably good database skills, including data management and reporting.
- Knowledge and experience of applying the safeguarding requirements of the Trust to individual patient status, taking both patient care and financial implications into account.
Desirable
- Extensive experience of working in a relevant financial environment.
- Knowledge of finance and accounting practices, procedures and policies, particularly those pertinent to the NHS.
- Demonstrable debt negotiation experience.
- Knowledge of the Legal Debt Recovery Process.
- Knowledge and experience of Patient Admissions System (PAS)
- Experience of Integra ledger system
Skills
Essential
- Ability to interpret and explain changing and complex National Health Service Charging Regulations. (e.g. in relation to Brexit, Immigration changes, Reciprocal Health Agreements, etc).
- Ability to deal with confidential and sensitive situations, requiring interpretation of the national guidelines and Trust policies.
- Excellent oral and written communication skills and good verbal reasoning, as applied to face-to-face interviews, use of Microsoft Teams interviews, phone calls, e-mails or texts (using Google translate) with patients and relatives.
- Excellent negotiation and influencing skills.
- Ability to meet deadlines through effective organisational and planning skills.
- Ability to question and learn quickly.
- Ability to remain calm and professional during debt payment negotiations and patient interviews.
- Assertive
- Conflict/customer aggression resolution skills
- Positive Team Player
- High degree of numeracy
- Flexible and adaptable - able to manage competing and changing workloads
- Ability to work under own initiative.
- Methodical approach to work
- Conscientious.
- Meticulous
- Impeccable understanding of Patient Confidentially/ Information Governance principles and NHS safeguarding requirements
Person Specification
Qualifications
Essential
- 5 GCSE's at Passes at Level C or above - must include Maths and English and Part Credit Management qualified OR Extensive knowledge and demonstrable application of NHS Charging Regulations 2015 (as amended in 2017) AND Demonstrable knowledge and expertise of General Data Protection Regulations, as applicable to OSV and Private Patient Regulations. AND Knowledge of credit management processes from a financial perspective in relation to the control and recovery of debt.
Desirable
- Credit Management Qualification, eg AICM/AAT
- European Computer Driving Licence (or equivalent)
Experience
Essential
- Sufficient relevant financial services experience.
- Knowledge and understanding of NHS Financial regime, in particular the Private Patient and Overseas Visitors frameworks.
- Experience of manipulating/ interrogating ledger and information systems.
- Demonstrably good IT skills including Advanced Excel skills
- Demonstrably good database skills, including data management and reporting.
- Knowledge and experience of applying the safeguarding requirements of the Trust to individual patient status, taking both patient care and financial implications into account.
Desirable
- Extensive experience of working in a relevant financial environment.
- Knowledge of finance and accounting practices, procedures and policies, particularly those pertinent to the NHS.
- Demonstrable debt negotiation experience.
- Knowledge of the Legal Debt Recovery Process.
- Knowledge and experience of Patient Admissions System (PAS)
- Experience of Integra ledger system
Skills
Essential
- Ability to interpret and explain changing and complex National Health Service Charging Regulations. (e.g. in relation to Brexit, Immigration changes, Reciprocal Health Agreements, etc).
- Ability to deal with confidential and sensitive situations, requiring interpretation of the national guidelines and Trust policies.
- Excellent oral and written communication skills and good verbal reasoning, as applied to face-to-face interviews, use of Microsoft Teams interviews, phone calls, e-mails or texts (using Google translate) with patients and relatives.
- Excellent negotiation and influencing skills.
- Ability to meet deadlines through effective organisational and planning skills.
- Ability to question and learn quickly.
- Ability to remain calm and professional during debt payment negotiations and patient interviews.
- Assertive
- Conflict/customer aggression resolution skills
- Positive Team Player
- High degree of numeracy
- Flexible and adaptable - able to manage competing and changing workloads
- Ability to work under own initiative.
- Methodical approach to work
- Conscientious.
- Meticulous
- Impeccable understanding of Patient Confidentially/ Information Governance principles and NHS safeguarding requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
