Job summary
Sheffield Teaching Hospitals NHS Foundation Trust (STH) is a first wave NHS Foundation Trust created in July 2004, providing healthcare to the adults and newborns of the City of Sheffield in both community and acute settings. The Trust employs more than 18,500 staff and has an annual revenue budget of over £1billion.
The Trust provides general acute services to the population of Sheffield, tertiary services to the population of South Yorkshire, North Derbyshire and North Nottinghamshire (2.2 million population) and a number of important supra-regional and national services including stereotactic radiosurgery, limb reconstruction, ocular oncology, chorio-carcinoma and pulmonary vascular disease. The Trust also provides community services - from district nursing to podiatry, to specialist palliative care in people's homes and primary care out of hours.
Our Vision is to be recognised as a brilliant place to work, a provider of inclusive and high-quality healthcare, clinical research and education in the UK and a strong contributor to the aspiration of Sheffield to be a vibrant, healthy and sustainable City region.
Main duties of the job
An exciting opportunity has arisen to join the Clinical Operations team at STH as an Assistant Chief Operating Officer. Reporting to our Deputy Chief Operating Officer, the role supports Care Groups to deliver their agreed objectives with a primary focus on our urgent care pathways. As a result, it is pivotal to the operational and strategic success of our organisation. The pressure to deliver and respond can be extremely high in today's NHS but the opportunities to make a difference for patients and staff are there for the right candidates to seize, every single day.
We are looking for candidates who can work through others but also identify when they need to manage more closely. You will need an adaptive and engaging leadership style that quickly engenders the trust and confidence of clinical teams whilst also holding them to account. As a creative individual you will feel comfortable balancing the pace of day-to-day operational management of key patient services with a drive and vision for continuous improvement to achieve long term sustainability. The role includes an on-call commitment.
We are looking for individuals with exceptional communication skills who have already demonstrated a track record in leading significant change in clinical teams. Knowledge and experience of improving acute hospital pathways including delivering national access targets is essential.
About us
The Deputy Operating Officer has four Assistant Chief Operating Officers. Whilst the four posts have a similar role and function, two will take lead responsibility for the Elective pathways and the other two for the Emergency pathways across STH. The Assistant COO's are expected to fully cover for one another and deputise for the Deputy COO across the full remit of their role. Through discussion, it may be agreed that the portfolios of the four posts are swapped at a point in time.
Working as a key member of the Clinical Operations leadership team the Assistant COO's role is:
To be responsible for operational and strategic leadership to ensure that the Clinical Operations Directorate provides high quality patient care and achieves its performance objectives.
To be responsible and accountable for the day-to-day operational oversight of the emergency and elective admissions process throughout the Trust, balancing this with the needs of emergency flow, to ensure safe and appropriate patient placement at all times.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- A masters degree or a post-graduate qualification in management and/ or able to demonstrate equivalent formal learning and experience.
- Evidence of CPD
Desirable
- Other relevant management qualification.
- Project Management Training.
Experience
Essential
- Significant experience at senior manager level including strategy development, budgetary control, leadership and staff management
- Significant experience of leading and delivering programmes of change within an acute NHS setting including role redesign
- Extensive knowledge of the current NHS standards
- In depth knowledge of governance and risk management
- Extensive staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
- Experience of managing clinical services in an acute hospital setting.
- Experience of developing models and initiatives related to patient/ service capacity and demand management.
- Experience of managing, monitoring and controlling complex income and expenditure budgets
- Experience of financial planning and the design and delivery of large cost improvement programmes.
- Experience of building effective working relationships with other managers, senior executive members and clinical teams.
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement.
- Extensive experience of the development of business cases/ proposals for both capital and revenue investment cases.
- Extensive experience of report writing and presentation skills.
- Experience of leading the development and implementation of strategic service plans.
- Experience of managing within a complex organisation and balancing multiple objectives successfully.
- Ability to negotiate and influence staff at all levels of seniority
Desirable
- Experience of managing and hearing performance issues, including at dismissal level
- Proven record of pro-active performance management within a large clinical area delivering complex services
Special skills / Aptitudes
Essential
- Excellent oral and written communication skills including the ability to persuade and deliver bad/ sensitive news to individuals or large audiences.
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management, clinical staff and other staff at all levels.
- IT skills to enable the development, management and reporting of complex performance management information
- Ability to get up to speed quickly, and make an impact in less familiar service environments.
- A detailed understanding of clinical and corporate governance.
- Awareness of the national and regional strategic and policy environment and ability to translate this locally.
- Extensive experience of using IT packages (i.e., Word, Excel, PowerPoint)
- A clear understanding of confidentiality when dealing with matters relating to staff and patients.
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Flexible approach to working practices.
- A highly attuned awareness of the local and national political environment and the ability to navigate successfully through it.
- Demonstrate self-awareness, an understanding of impact on others and an ability to manage self and maintain professional conduct in difficult challenging situations.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- An ability and interest in coaching staff to improve performance.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Experience of managing research programmes in an NHS environment
Person Specification
Qualifications
Essential
- A masters degree or a post-graduate qualification in management and/ or able to demonstrate equivalent formal learning and experience.
- Evidence of CPD
Desirable
- Other relevant management qualification.
- Project Management Training.
Experience
Essential
- Significant experience at senior manager level including strategy development, budgetary control, leadership and staff management
- Significant experience of leading and delivering programmes of change within an acute NHS setting including role redesign
- Extensive knowledge of the current NHS standards
- In depth knowledge of governance and risk management
- Extensive staff management experience, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues.
- Experience of managing clinical services in an acute hospital setting.
- Experience of developing models and initiatives related to patient/ service capacity and demand management.
- Experience of managing, monitoring and controlling complex income and expenditure budgets
- Experience of financial planning and the design and delivery of large cost improvement programmes.
- Experience of building effective working relationships with other managers, senior executive members and clinical teams.
- Ability to access, analyse and translate to clinical teams, complex data and information, in order to facilitate service improvement.
- Extensive experience of the development of business cases/ proposals for both capital and revenue investment cases.
- Extensive experience of report writing and presentation skills.
- Experience of leading the development and implementation of strategic service plans.
- Experience of managing within a complex organisation and balancing multiple objectives successfully.
- Ability to negotiate and influence staff at all levels of seniority
Desirable
- Experience of managing and hearing performance issues, including at dismissal level
- Proven record of pro-active performance management within a large clinical area delivering complex services
Special skills / Aptitudes
Essential
- Excellent oral and written communication skills including the ability to persuade and deliver bad/ sensitive news to individuals or large audiences.
- Excellent interpersonal skills and the ability to work proactively and cooperatively with senior management, clinical staff and other staff at all levels.
- IT skills to enable the development, management and reporting of complex performance management information
- Ability to get up to speed quickly, and make an impact in less familiar service environments.
- A detailed understanding of clinical and corporate governance.
- Awareness of the national and regional strategic and policy environment and ability to translate this locally.
- Extensive experience of using IT packages (i.e., Word, Excel, PowerPoint)
- A clear understanding of confidentiality when dealing with matters relating to staff and patients.
- Excellent organisational skills and an ability to prioritise an unpredictable workload with frequent disruption.
- Flexible approach to working practices.
- A highly attuned awareness of the local and national political environment and the ability to navigate successfully through it.
- Demonstrate self-awareness, an understanding of impact on others and an ability to manage self and maintain professional conduct in difficult challenging situations.
- Demonstrable leadership skills and the ability to motivate others and demonstrate honesty, integrity, fairness and tenacity.
- An ability and interest in coaching staff to improve performance.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development.
- Enthusiasm and ability to seek out and resolve problems in order to improve patient care including an appetite to challenge the status quo.
- Ability to cope with working in a changing and uncertain environment.
Desirable
- Experience of managing research programmes in an NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
