Job summary
An exceptional opportunity has arisen for an enthusiastic and forward-thinking IT Systems Support Engineers in our Server and Storage team.
Due to the critical nature of the Trusts IT systems in the delivery of patient care, we are looking for engineers with experience of current monitoring and alerting toolsets.
Ideally candidates will have implementation, development and maintenance experience with Microsoft Systems Center Operations Manager or VMware vRealize Suite (vRealize Operations Manager - vROps, vRealize Log Insights -vRLI and vRealize Network Insights vRNI), or possibly another monitoring platform with transferable skills.
Main duties of the job
What we expect from you:
- User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs.
- Technical specialism. You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
- Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes.
- Incident management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Ensure that services are delivered to the Trusts SLAs..
- Problem management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational).
- Coding, scripting and automation. You know and can utilise current scripting tools and software that are available.
- Asset and configuration management. You can maintain secure configuration and accurate information, verifying location and state of assets.
- Communication and intra Team working. Work particularly closely with other technology support teams to ensure cross training of staff to develop the team's skill set and knowledge base.
- Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high quality information and records to support patient care, clinical governance and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 20,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has a number of mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Degree or equivalent in a relevant IT-related field and/or significant experience in two of, IT Operations, System Design, Large IT Projects
- Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience in IT role
- Microsoft Certified: Windows Server Hybrid Administrator Associate or the willingness to take.
- ITIL 4 Foundation or willingness to take
Desirable
- VMware VCP DCV
- VMware vRealize Certification
- Microsoft/Unix/Linux System Administration or equivalent hands-on experience
- Cisco such as CCNA
- Security such as SSCP
Experience
Essential
- Experience of deployment and ongoing management of enterprise infrastructure monitoring and alerting product suites.
- Management and maintenance of enterprise IT infrastructure
- Experience of virtualisation platforms including VMware and Microsoft along with Cloud such as AWS and Azure
- Experience of deploying, configuring and monitoring Microsoft desktops/servers up to and including current releases
- Experience of backup and recovery processes in a large enterprise
- Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends
- Experience of working with ITIL and Service Management processes
- Experience working with modern ITSM products
- Experience working with software asset management and hardware reporting tools
- Experience of collaborative and team working practices
- Evidence of a continual improvement work ethic
- Maintaining good relationships with colleagues, customers and vendors
Desirable
- Experience with Microsoft System Center Operations Manager (SCOM)
- Experience with VMware vRealize Suite
- Experience of supporting and installing Microsoft products and operating systems.
- Experience of working on multiple concurrent IT Projects
- Training other IT staff and delivering training in own specialism
- Providing IT support in a healthcare environment
- Experience with scripting and automation using modern toolsets e.g. Powershell, PowerCLI
- Experience with infrastructure communication protocols to support agnostic monitoring of equipment and environments e.g. SNMP
Skills and Knowledge
Essential
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
- Experience and good understanding of Microsoft products e.g. excel, access, power point and word
- Demonstrate knowledge of IT related standards, NHS Data Protection Security Toolkit (DSPT), Cyber Security
- Demonstrate experience of system testing, data cleansing, presentation skills, and contingency management
- Understanding of technical issues surrounding implementation of new/replacement systems
- Demonstrate effective written and verbal communication skills
- Produce timely, accurate written/electronic records and documents
- Demonstrates work process to other members of IT Services within own work area
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation
- Ability to evaluate and interpret technical information for communication to a wide audience
- Ability to work unsupervised in a pressured environment
- Ability to react quickly to challenging situations
- Advanced keyboard skills
- Regular VDU user
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form
- Demonstrates an analytical and logical approach to problem solving
- Commitment to continual personal development with an ability to maintain skills set through further training
- Methodical and systematic in approach to all aspects of work
- Organisational skills with attention to detail
Other Factors
Essential
- Flexible approach to working and requirement to work unsociable hours in line with the needs of the service.
- Participate in the on-call service, providing out-of-hours support in line with service requirements.
Person Specification
Qualifications
Essential
- Degree or equivalent in a relevant IT-related field and/or significant experience in two of, IT Operations, System Design, Large IT Projects
- Knowledge of a range of IM&T areas acquired through qualification to degree or equivalent level or relevant experience in IT role
- Microsoft Certified: Windows Server Hybrid Administrator Associate or the willingness to take.
- ITIL 4 Foundation or willingness to take
Desirable
- VMware VCP DCV
- VMware vRealize Certification
- Microsoft/Unix/Linux System Administration or equivalent hands-on experience
- Cisco such as CCNA
- Security such as SSCP
Experience
Essential
- Experience of deployment and ongoing management of enterprise infrastructure monitoring and alerting product suites.
- Management and maintenance of enterprise IT infrastructure
- Experience of virtualisation platforms including VMware and Microsoft along with Cloud such as AWS and Azure
- Experience of deploying, configuring and monitoring Microsoft desktops/servers up to and including current releases
- Experience of backup and recovery processes in a large enterprise
- Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends
- Experience of working with ITIL and Service Management processes
- Experience working with modern ITSM products
- Experience working with software asset management and hardware reporting tools
- Experience of collaborative and team working practices
- Evidence of a continual improvement work ethic
- Maintaining good relationships with colleagues, customers and vendors
Desirable
- Experience with Microsoft System Center Operations Manager (SCOM)
- Experience with VMware vRealize Suite
- Experience of supporting and installing Microsoft products and operating systems.
- Experience of working on multiple concurrent IT Projects
- Training other IT staff and delivering training in own specialism
- Providing IT support in a healthcare environment
- Experience with scripting and automation using modern toolsets e.g. Powershell, PowerCLI
- Experience with infrastructure communication protocols to support agnostic monitoring of equipment and environments e.g. SNMP
Skills and Knowledge
Essential
- Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations
- Experience and good understanding of Microsoft products e.g. excel, access, power point and word
- Demonstrate knowledge of IT related standards, NHS Data Protection Security Toolkit (DSPT), Cyber Security
- Demonstrate experience of system testing, data cleansing, presentation skills, and contingency management
- Understanding of technical issues surrounding implementation of new/replacement systems
- Demonstrate effective written and verbal communication skills
- Produce timely, accurate written/electronic records and documents
- Demonstrates work process to other members of IT Services within own work area
- Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation
- Ability to evaluate and interpret technical information for communication to a wide audience
- Ability to work unsupervised in a pressured environment
- Ability to react quickly to challenging situations
- Advanced keyboard skills
- Regular VDU user
Personal Qualities
Essential
- Able to communicate across all levels to service users both verbally and in written form
- Demonstrates an analytical and logical approach to problem solving
- Commitment to continual personal development with an ability to maintain skills set through further training
- Methodical and systematic in approach to all aspects of work
- Organisational skills with attention to detail
Other Factors
Essential
- Flexible approach to working and requirement to work unsociable hours in line with the needs of the service.
- Participate in the on-call service, providing out-of-hours support in line with service requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
